运营经理（operaon Manager）

岗位职责：

1、会所经营：拟定会所发展规划，保证会所经营目标的实现，及时完成董事会下达的利润指标；

2、资源协调：沟通协调会所相关事宜，确认及争取会所最大利益，负责所属地区的医疗/商务相关资源的谈判和搭建；

3、团队管理：主持会所全面工作，管理会所团队，建立健全会所统一高效的组织体系和工作体系；

4、品牌维护：开展企业文化建设，与客户建立良好沟通关系，维护良好的企业品牌形象，第一时间解决客户的投诉建议；

5、自省创新：对于自己的经营管理成果定期复盘，对于团队或会所的管理能提出创新思考，优化自身的同时帮助团队成功。

任职要求：

1、本科及以上学历，市场营销、酒店管理、企业管理等专业优先，同行业优秀可放款至大专；

2、具有五年以上从事酒店运营-销售、医疗-医美企业、品牌快消品、市场运营等管理工作的经验，有母婴行业或者酒店运营从业经验者优先；

3、具备熟练的外语交流及商务英文邮件撰写能力优先；

4、具备优秀的沟通能力和团队合作精神，组建和培训团队经验丰富，以往销售业绩良好，且有优质的人际资源和开发人际资源能力，适应初创公司工作节奏；

5、有客诉处理经验优先。

Job ResponsibiliDes:

1. Center Management: Oversee daily operaDons and establish an efficient organizaDonal

structure for the center. Set strategic goals for coordinaDng and managing daily tasks cross

nursing, catering, markeDng, sales, and management departments.

2. Overseeing the center’s financial performance: Ensure the achievement of operaDng goals of center, promptly and fully meet revenue targets assigned by the board of directors.

3. Resource CoordinaDon: Communicate and coordinate with the hotel on relevant ma[ers to advocate for the center's interests. Responsible for uDlizing and establishing resources related to medical/postpartum rehabilitaDon plans in the region.

4. AcDve CommunicaDon with Headquarters: Implement board resoluDons and ensure the

overall vision and mission of the headquarters are realized. Supervise and organize work

implementaDon and inspecDons, performance evaluaDons, and develop center development

plans, annual business plans, financial budget plans, profit distribuDon, and loss compensaDon plans.

5. Brand Maintenance: Develop corporate culture and cohesion, enhance corporate visibility, establish good communicaDon with customers, maintain a posiDve corporate brand image, and minimize customer complaints.

6. ProacDve Crisis Management: Address customer complaints in real-Dme, provide soluDons to miDgate negaDve publicity.7. Strong CommunicaDon, Teamwork, and Training Experience: Manage and develop interpersonal relaDonship resources, able to adapt to the working pace of a startup company. Provide support to the team during store evelopment period, ensuring tasks are completed on Dme and efficiently.

8. Recruitment and Onboarding: Analyze staffing needs, respond promptly and effecDvely to recruitment requirements, and carry out specific implementaDon of store recruitment work. Assist new employees in quickly adapDng to their roles and integraDng into the company, providing ongoing training and empowerment.

9. Customer RelaDonship Management: Understand the overall situaDon of the store, various price quotaDons, and service characterisDcs. Build, maintain, and expand the customer base,respond promptly to online inquiries, schedule center visits, and increase customer registraDon rates.

10. Contract Handling and Financial Management: Handle customer contracts, collect advance payments and outstanding payments, collect, and refund deposits, and manage various customer-related documents and invoices unDl Sales join the team.

11. Responsible for the MarkeDng and PromoDon acDviDes for the store.

Job Requirements:

1. Bachelor's degree or higher, with major in markeDng, hotel management, or business

management. Requirements would be relaxed for excepDonal candidates.

2. Possess more than five years of management experience in hotel operaDon, sales,

medical/medical aestheDcs company, branded fast-moving consumer goods, or markeDng operaDon. Prior experience in the maternity and infant industry or hotel operaDon is preferred.

3. Proficiency in Mandarin and business wriDng in English is preferred.

4. Possess excellent communicaDon skill, teamwork spirit, and experience in team building

and training. Good past sales records and able to manage and develop interpersonal

resources. Could adapt to the pace of work in a start-up company.

5. Experience in handling customer complaints is preferred.