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Maintenance Technician

2 months ago

Newport Beach, United States Insight Global Full time

Position Summary: Performs basic maintenance and repair throughout the hotel. Primarily performs preventive maintenance in guest rooms, public areas, and front of house as assigned. Specific work areas are assigned as needed to each team member based on skill level, experience and business need. Keeps accurate records on assigned tasks.

Duties & Responsibilities:

  1. Performs routinely scheduled preventive maintenance (PM) activities throughout property, including guest rooms, grounds, public areas, and meeting rooms. Includes minor repairs and painting. Performs basic maintenance and repairs as assigned based on individual's ability, experience, skill level and training. Escalates unresolved issues to other engineers or management as needed to complete repairs and provide high level of guest satisfaction.
  2. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Responds to guest and internal requests for service/repair as assigned.
  3. Uses computer to receive work orders and record work performed. Keeps timely and accurate records.
  4. Performs preventive maintenance on tools and maintains all tools and equipment used in performance of the job. Keeps tools orderly and in good working order.
  5. Inspects, maintains, repairs and replaces parts found throughout the property, such as machinery, repair/cleaning of drains, replacing light bulbs and filters, etc.
  6. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
  7. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

  1. Assists with response during emergency crisis to ensure operational support areas are covered to provide excellent customer service.
  2. Assists other engineers with maintenance and repairs as needed.
  3. Identifies needed parts, supplies, tools and materials needed to minimize unneeded down time.
  4. Notifies management of major system/building problems or failures and unanticipated maintenance needs.

Qualifications (relevant experience, education and training):

  1. General knowledge of technical fields, i.e. carpentry, painting, electrical, etc.
  2. Six months related experience desired.
  3. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.
  4. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
  5. Requires basic computer skills and ability to use computer systems used at the property.
  6. Completes required training as scheduled.
  7. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  8. Ability to read and comprehend simple instructions, short correspondence and memos.
  9. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
  10. Proper use and knowledge of various types of tools and equipment used in hotel maintenance and repairs.
  11. Must maintain a clean and appearance and professional demeanor.