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Rater- Customer Service Rep

3 months ago

Howell, United States Randstad Full time

Title: Rating Specialist

Role type: Temp to Perm

Class Start date: Friday 10/11/2024

Pay: $21/hr

Onsite vs hybrid expectations: 1-2 days in office

Training duration and schedule: 4-6 weeks 8am-4:30pm

Schedule after training: 8:30am-5pm or 9am-5:30pm


Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Rating Specialists to join their Commercial Lines Service Operations team on a temp to hire basis. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offer’s a collaborative environment that fosters development and growth. Position Overview/Summary: As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.


Responsibilities


  • Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.
  • Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.
  • Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insured’s.
  • Rates and issues using automated methods (POS, PMS, and ACT) as well as using manual methods (i.e. manual creation of the declaration, manuscript endorsements) for multiple lines of business.
  • Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.

Skills

  • Data Entry
  • Analytical Thinking
  • Responsiveness
  • Confidentiality
  • Filing
  • MS Office
  • Work independently
  • Verbal Communication
  • Written Communication
  • Collaborate
  • Investigation


Qualifications

  • Years of experience: 1 year
  • Experience level: Experienced