Customer Support Specialist

2 weeks ago


Austin, United States TalentBurst, an Inc 5000 company Full time

Key Tasks

  • Build and maintain a good professional relationship with both internal (IS&T, Sales, Finance) and external partners of the EMEIA region.
  • Manage a weekly process to ensure good accuracy of data acquired from partners. Troubleshoot with relevant parties, as needed to find the right resolutions.
  • Regularly track and communicate the status of your portfolio of partners.
  • Work methodically to document changes, and ability to forecast and manage to a forecast for quarter end.
  • Continuous improvement on the overall process for better efficiency.
  • Data analysis where required to ensure good data integrity.
  • Work effectively as a team to cross-train and share ideas to progressively improve the process and implement better efficiency.

Key Skills / Competencies

  • At least 3 years of experience in project management, data capture/analysis and/or working with external customers/partners.
  • Knowledge/Familiarity of reporting methods including EDI (electronic data interchange), sFTP (secured File Transfer Protocol) and Web is preferable but not required.
  • Proactive and determined to drive actions and results to meet deadlines.
  • Exceptionally strong verbal / written communication skills.
  • Detail oriented and self-motivated individual, able to function effectively when working independently or in a team.
  • Good excel skills will be preferable.
  • Additional language skills will be helpful though not necessary.



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