Deskside Support

Requirements

• 1+ years of experience in an technical support role
• Experience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)
• Experience supporting and troubleshooting Windows 10 and 11 issues
• Experience supporting and troubleshooting Outlook, WebEx, and additional MS Office Suite applications
• Ability to remote into a desktop or laptop and troubleshoot issues
• Experience imaging laptops and desktops (ideally with SCCM)

Plusses

• A+ certification
• Network+ certification
• Experience working with Cherwell ticketing system
• Familiarity with MACs

Day-to-Day

An employer is looking to add a Deskside Support Specialist to their team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.