Outbound Sales Associate

3 weeks ago

Petaluma, United States Critical Control Full time
We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist. This position involves efficiently handling incoming emergency calls, ensuring a high closure rate, while also proactively making outbound calls to set up appointments. The successful candidate must demonstrate excellent communication skills, empathy, and the ability to work under pressure.

Responsibilities:

  • Emergency Call Handling:
    • Respond promptly and professionally to incoming emergency calls
    • Assess the nature of the emergency and provide appropriate assistance or dispatch necessary resources
    • Close at least 90% of incoming emergency calls, ensuring a high level of customer satisfaction
  • Outbound Appointment Setting:
    • Make a minimum of 100 outbound calls daily to potential clients
    • Utilize effective communication and persuasion techniques to set up appointments for our products/services
    • Achieve a daily goal of securing at least 2 appointments
  • Customer Relationship Management:
    • Maintain accurate and detailed records of all interactions in the CRM system
    • Provide follow-up information to clients as needed
    • Build rapport with clients to enhance customer satisfaction and loyalty
  • Adherence to Protocols:
    • Adhere strictly to company protocols and procedures for handling emergency calls
    • Follow the established script and guidelines for outbound calls to ensure consistency and professionalism
  • Performance Metrics:
    • Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting
    • Regularly review and discuss performance metrics with supervisors to identify areas for improvement and implement corrective actions

Requirements

Qualifications:

  • Communication Skills:
    • Excellent verbal communication skills
    • Ability to convey empathy and reassurance during emergency calls
  • Sales and Appointment Setting:
    • Proven experience in outbound sales or appointment setting
    • Demonstrated ability to meet or exceed targets
  • Emergency Response:
    • Previous experience in handling emergency calls is a plus
    • Ability to keep the customer calm and focused in high-pressure situations
    • Ability to lead the customer to the proper decision necessary based on the type of call received using product knowledge.
  • Adaptability:
    • Flexibility to switch between outbound appointment setting and emergency call handling seamlessly
  • Technology Proficiency:
    • Familiarity with CRM systems and call center software
  • Team Player:
    • Ability to work collaboratively in a team-oriented environment

Benefits

Benefits:

  • Salary range of $45K-$55K
  • Ongoing training and development opportunities

If you are a motivated individual with the skills and experience to excel in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in making a difference in the lives of our clients while achieving personal and professional growth.

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