Customer Service Supervisor

2 weeks ago


Miami, United States AEG FUELS Full time

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.


Precision Payment Solutions (PPS) is a division of AEG Fuels that administer the US Government DLA AIR Card Program.


The program provides fuel thru closed loop Credit card program to all branches of services (Air force, Navi, Army, Coast Guard). The program administers over 1800 card holders and 15000 merchants worldwide.


AEG Core Values:

  • Excellence & Teamwork
  • Entrepreneurship & Innovation
  • Respect & Trust
  • Always Do What’s Right


Position Description:

The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.


Responsibilities:

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.


Precision Payment Solutions (PPS) is a division of AEG Fuels that administer the US Government DLA AIR Card Program.


The program provides fuel thru closed loop Credit card program to all branches of services (Air force, Navi, Army, Coast Guard). The program administers over 1800 card holders and 15000 merchants worldwide.


AEG Core Values:

Excellence & Teamwork

Entrepreneurship & Innovation

Respect & Trust

Always Do What’s Right

Position Description:

The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.


Responsibilities:

  • Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to the quality of service.
  • Monitors or reviews calls or other correspondence between representatives and customers.
  • Ensures that representatives are informed about changes to company products and services.
  • Collects data and prepares reports on customer complaints and inquiries.
  • Prepares monthly reports summarizing the assigned customer service team’s performance.
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Service Director.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Perform other duties as assigned.
  • Creating intervention and improvement plans for team members.


Required Skills and Experience:

  • Bachelor's degree preferred.
  • At least three years of customer service experience required.
  • Previous experience in a supervisory role preferred.
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Ability to coach and mentor customer service representatives.
  • Proficient in Microsoft Office Suite or related software.



  • Miami, United States AEG FUELS Full time

    Company Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.Precision Payment Solutions (PPS) is a division of AEG...

  • Customer Service Rep

    8 hours ago


    Miami, United States Nan McKay & Associates Full time

    POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center SUMMARY The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. SUPERVISION RECEIVED AND...


  • Miami, United States Sudden Service, Inc. Full time

    Basic Purpose: The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by customer and as assigned by the Service Supervisor. Nature and Scope: This position reports to the Service Supervisor from whom work...


  • Miami, United States Mazzella Service Full time

    Job DescriptionJob DescriptionAre you an experienced Tech looking for a new opportunity? We are a growing company with a growing team, so if you’re looking for a company that values its employees and offers competitive pay and benefits, then Mazzella might be the right place for you!Position SummaryThe Crane Service Technician is a front-line employee with...


  • Miami, United States Nan McKay Full time

    POSITION: Customer Services Team Lead SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Lead Customer Service Representative functions as the technical expert on the...


  • Miami, United States KIDZ MEDICAL SERVICE. Full time

    Job DescriptionJob DescriptionSUMMARY: As a Team Lead of Customer Service at KIDZ Medical Services, you will play a vital role in providing courteous and effective customer service support primarily over the phone, specifically addressing inquiries related to medical bills. Your primary focus will be on delivering outstanding patient experience and enhancing...


  • Miami, United States Nan McKay & Associates Full time

    POSITION: Customer Services Team Lead SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARYThe position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Lead Customer Service Representative functions as the technical expert on...


  • Miami, United States Burlington Stores Full time

    New Store Opening in Miami, FL in Spring 2024!If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service...


  • Miami, United States GA Telesis Full time

    GA Telesis is the leading provider of integrated services in the commercial aviation industry. Through the GA Telesis Ecosystem™, the Company is distinctly positioned, across six continents, to leverage its resources to create innovative solutions for its customers. Consisting of global operations encompassing Component Solutions, Leasing/Financing,...


  • Miami, United States GA Telesis, LLC Full time

    Job DescriptionJob DescriptionGA Telesis is the leading provider of integrated services in the commercial aviation industry. Through the GA Telesis Ecosystem™, the Company is distinctly positioned, across six continents, to leverage its resources to create innovative solutions for its customers. Consisting of global operations encompassing Component...


  • Miami, United States SIMPLY PAK LLC Full time

    **A CAREER IN A GROWING INDUSTRY WHERE YOU BUILD RELATIONSHIPS AND MAKE A DIFFERENCE! WE HAVE AN IMMEDIATE OPENING! ** Territory: Miami Dade and Broward County **POSITION RESPONSIBILITIES**: - MUST BE FLUENT IN ENGLISH AND SPANISH RESPONSIBILITIES - Answer all incoming concerns/needs from all customers - Key pick-up request, Handle transportation/routing...


  • Miami, United States Home Depot Full time

    Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know...


  • Miami, United States Equus Full time

    Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description...


  • Miami, United States TalentAmp Full time

    TalentAmp is hiring an Information Services Supervisor for one of our direct clients in the Miami, AZ.We seek an Information Services Supervisor to aid in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the computer, conventional, and wireless telecommunications systems and infrastructure across our...


  • Miami, United States TalentAmp Full time

    TalentAmp is hiring an Information Services Supervisor for one of our direct clients in the Miami, AZ.We seek an Information Services Supervisor to aid in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the computer, conventional, and wireless telecommunications systems and infrastructure across our...


  • Miami, United States TalentAmp Full time

    TalentAmp is hiring an Information Services Supervisor for one of our direct clients in the Miami, AZ.We seek an Information Services Supervisor to aid in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the computer, conventional, and wireless telecommunications systems and infrastructure across our...


  • Miami, United States Terminal Security Solutions Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Officer is responsible for providing high level customer service, a professional appearance and presence working at TSS cruise terminal operations in accordance with established policies, procedures. The Customer Service Officer is more specifically responsible for:Delivering excellent customer...


  • Miami, United States Terminal Security Solutions Inc Full time

    Job Type Part-time Description The Customer Service Officer is responsible for providing high level customer service, a professional appearance and presence working at TSS cruise terminal operations in accordance with established policies, procedures. The Customer Service Officer is more specifically responsible for: Delivering excellent customer service...


  • Miami, United States PayerFusion Holdings LLC Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONAbout UsWe are a service-based company and a licensed Third Party Administrator creating a full-featured software suite for the healthcare industry from scratch. We’re an innovative company creating a unique experience for healthcare professionals. While many industry-wide solutions exist, nothing comes close to...


  • Miami, United States PayerFusion Holdings LLC Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONAbout UsWe are a service-based company and a licensed Third Party Administrator creating a full-featured software suite for the healthcare industry from scratch. We’re an innovative company creating a unique experience for healthcare professionals. While many industry-wide solutions exist, nothing comes close to...