Customer Service Specialist

2 weeks ago


Vernon Hills, United States Sterling Engineering Full time

itle: Customer Service Specialist

Location: Vernon Hills, IL

Hire Type: Contract-to-Hire, Hybrid work schedule

Pay Rate: $20.00/hour (W2, with employee benefits)


Overview:

Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.


As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.


Job Summary:

Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all of our scientific customers around the world.


Job Duties:

Supporting customers via e-mail, phone, and other channels.

Actively listen and identify customer needs and concerns to effectively provide top tier service.

Investigates customer inquiries and identify proper course of action.

Attends vendor and department meetings for continued learning including product training, product documentation, product compliance and other functions that relate to work duties.

Responsible for providing product documentation support including manuals, data sheets, quality certificates and others as needed.

Assists customers in buying decisions, consistently recognizing, and offering cross-sell/upsell opportunities.

Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.

Responds to post-order customer service requests such as handling customer issues and complaints; returns and communicates anticipated delays and actions being taken to provide a resolution in a timely manner. Makes returns/or replacement decisions to resolve customer issues or complaints as needed.

Responsible for national security requirements and export compliance of all transactions.

Performs other duties as assigned.


Qualifications:

Minimum of a High School Diploma is required.

3 to 6 months of prior customer service experience preferred.

Proven ability using the Internet and Microsoft Office (Outlook, Word, Excel, PowerPoint), with ability to learn other software as needed.

Aptitude to learn and comprehend scientific vocabulary/terminology.

Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.

Excellent communication skills, both written and verbal, to communicate to all levels of the organization clearly and concisely.


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.



  • Auburn Hills, United States Customer Service Full time

    Job DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...


  • Vernon Hills, United States Sterling Engineering Full time

    itle: Customer Service SpecialistLocation: Vernon Hills, ILHire Type: Contract-to-Hire, Hybrid work schedulePay Rate: $20.00/hour (W2, with employee benefits)Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling...


  • Vernon Hills, United States Sterling Engineering Full time

    itle: Customer Service SpecialistLocation: Vernon Hills, ILHire Type: Contract-to-Hire, Hybrid work schedulePay Rate: $20.00/hour (W2, with employee benefits)Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling...


  • Vernon Hills, United States Sterling Engineering Inc. Full time

    Job DescriptionJob DescriptionTitle: Customer Service SpecialistLocation: Vernon Hills, ILHire Type: Contract-to-Hire, Hybrid work schedulePay Rate: $20.00/hour (W2, with employee benefits)Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of...


  • Vernon Hills, United States Sterling Engineering Inc. Full time

    Job DescriptionJob DescriptionTitle: Customer Service SpecialistLocation: Vernon Hills, ILHire Type: Contract-to-Hire, Hybrid work schedulePay Rate: $20.00/hour (W2, with employee benefits)Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of...


  • Vernon Hills, United States Dick's Sporting Goods Full time

    At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...


  • Vernon Hills, United States Dick's Sporting Goods Full time

    At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...


  • Vernon Hills, United States Randstad Full time

    services support specialist. vernon hills , illinois (remote) posted may 10, 2024 job details summary $20 - $21 per hour contract high school category computer and mathematical occupations reference1051843 job details job summary: Our client is looking for a Service support Specialist to help with all incoming inquiries regarding device...


  • Vernon Hills, Illinois, United States Antylia Scientific Full time

    Job Title: Customer Experience Specialist SeniorReports To: Manager, Customer Experience Position Location: Vernon Hills, IL FLSA Status: Non-Exempt Position Summary:Customers are at the center of everything we do at Antylia Scientific. Senior Customer Experience Specialists are responsible for consistently providing the highest level of customer...


  • Vernon Hills, Illinois, United States Antylia Scientific Full time

    Job Title: Customer Experience Specialist SeniorReports To: Manager, Customer Experience Position Location: Vernon Hills, IL FLSA Status: Non-Exempt Position Summary:Customers are at the center of everything we do at Antylia Scientific. Senior Customer Experience Specialists are responsible for consistently providing the highest level of customer...


  • Vernon Hills, United States Search Made Easy Full time

    Job Description Job Description Job Overview: We are seeking a dedicated and meticulous Customer Experience Specialist to join our Client's team. This role is pivotal in managing internal account functions, supporting our remote Account Managers, and ensuring the smooth operation of sales order processes. The position requires strong attention to detail,...


  • Vernon Hills, United States Search Made Easy Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a dedicated and meticulous Customer Experience Specialist to join our Client's team. This role is pivotal in managing internal account functions, supporting our remote Account Managers, and ensuring the smooth operation of sales order processes. The position requires strong attention to detail,...


  • Vernon Hills, United States Search Made Easy Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a dedicated and meticulous Customer Experience Specialist to join our Client's team. This role is pivotal in managing internal account functions, supporting our remote Account Managers, and ensuring the smooth operation of sales order processes. The position requires strong attention to detail,...


  • Woodland Hills, United States Origin Management, inc. Full time

    Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We...


  • Vernon Hills, Illinois, United States Randstad USA Full time

    job summary: Our client is looking for a Service support Specialist to help with all incoming inquiries regarding device registration, managing hardware assets, software entitlement/fulfillment and license renewals. The ideal candidate will have a high level os customer service and working knowledge of IT assets and hardware devices. location: Vernon Hills,...


  • Vernon Hills, United States Randstad USA Full time

    job summary: Our client is looking for a Service support Specialist to help with all incoming inquiries regarding device registration, managing hardware assets, software entitlement/fulfillment and license renewals. The ideal candidate will have a high level os customer service and working knowledge of IT assets and hardware devices.   location: Vernon...


  • Vernon Hills, Illinois, United States Randstad USA Full time

    job summary: Our client is looking for a Service support Specialist to help with all incoming inquiries regarding device registration, managing hardware assets, software entitlement/fulfillment and license renewals. The ideal candidate will have a high level os customer service and working knowledge of IT assets and hardware devices. location: Vernon Hills,...


  • Belle Vernon, United States C. Harper Auto Group Full time

    Job Summary: We are looking for a full-time Customer Service Specialist to join our growing team here in the Business Development Center (BDC)! The right candidate will have excellent interpersonal and communication skills. Our customer service team is responsible for answering all inbound calls and scheduling service appointments for all our locations. The...

  • Customer Service

    1 month ago


    Vernon Hills, United States BIRK Full time

    Job DescriptionJob DescriptionWe are looking to hire someone who has strong Customer Service background and a Sales personality. Great Opportunity to grow and be part of a team. Must have MS Word and Excel experience. You will be responsible for helping customers by providing product and service information for resolving technical issues.The hours are Monday...

  • Customer Service

    7 days ago


    Vernon Hills, United States BIRK Full time

    Job DescriptionJob DescriptionWe are looking to hire someone who has strong Customer Service background and a Sales personality. Great Opportunity to grow and be part of a team. Must have MS Word and Excel experience. You will be responsible for helping customers by providing product and service information for resolving technical issues.The hours are Monday...