Junior Network Administrator

Job Description: A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues and troubleshooting, smartboard support, hardware troubleshooting, imaging labs, projector & printer break fixes, email and application support, etc. During the summer months, this person will be responsible for managing project work such as migrations, deployments, upgrades, equipment refreshes, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.

Required Skills and Experience:

• 2+ years in an IT support role
• Experience troubleshooting hardware and software incidents
• Experience with Active Directory, resetting passwords and managing user accounts
• Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
• Strong recent experience with que management, working with a ticketing system
• Strong communication, eagerness to learn, and customer service skills
• Owns a car and has a driver’s license

Compensation:

$20/hour to $24/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.