Dispatcher

JOB SUMMARY:

Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.

RESPONSIBILITIES:

·        Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers

·        Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction

·        Ensuring the safe and timely pick-up and delivery of shipments

·        Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules

·        Responding to sales questions to inform them about expected ship and delivery dates and providing answers to other questions they may have

·        Relaying information such as work orders or other messages to and from work crews or supervisors

·        Using telephones, two-way radios or outlook email to contact employees

·        Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

QUALIFICATIONS:

• Excellent communication skills
• Proficiency in Microsoft Office and logistics software
• Excellent clerical and organization skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different events happening at the same time
• Ability to work under stress and remain calm
• Ability to relay information in a fast-paced environment

PHYSICAL REQUIREMENTS:

·        Position works primarily in a warehouse environment

·        Constant telephone activity; must have a high comfort level of initiating conversation

• Moderate noise levels
• Occupation requires being sedentary greater than or equal to 80% of the time
• Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
• Regularly required to work on multiple concurrent tasks with constant interruptions