Network Services Manager

2 months ago

Mesa, United States Insight Global Full time

Required Skills & Experience

* Bachelor's degree in IT related field or equivalent work experience

* 5+ years working as a Senior Network Engineer

* 3+ years of experience leading technical teams.

* Network technologies expertise (SD-WAN, VPN, Wireless, network architecture, network monitoring)

* Network Security expertise (NextGen Firewall, IDS/IPS, Zero Trust)

* Good understanding of industry compliance requirements, i.e., CIS, PCI, HIPPA, NIST, ISO, etc.

* Previous Managed Service Provider (MSP) Experience.


Nice to Have Skills & Experience

* Product lifecycle management

* Industry leadership certifications such as CCNP, JNCIP, PCNSE

* Network monitoring platforms such as SolarWinds, LogicMonitor, ScienceLogic

* Splunk Dashboard and Reporting Experience.

* ITIL Foundations Certification.


Job Description


Insight Global seeks an experienced Network Engineering Manager to join our client's team. This candidate will lead a team of Network Engineers and direct the functions, processes, and operations of the team, ensuring policies and procedures are followed. The ideal candidate for this position comes from a background working in Networking Engineering with a collaborative leadership style comfortable working directly with clients and stakeholders.


Essential Duties and Responsibilities


* Ensure SLA compliance and drive process improvement to meet operational objectives.

* Work with leadership in the creation and implementation of product development and multi-year roadmap.

* Direct the network engineering functions, processes, and operations, ensuring policies and procedures are followed.

* Provide tier 3 support for the IT Operations Center (ITOC) to ensure monitoring, optimal log collection, alert tuning, identification/resolution of incidents, and detailed documentation.

* Ensure a high degree of client satisfaction.

* Collaborate with leadership to prioritize workload between client engagements, internal efforts, and product development.

* Support Business Development and Marketing functions by engaging directly with prospective clients and providing technical resources when necessary.

* Work directly with clients and stakeholders to ensure service delivery excellence.

* Run monthly status meetings with clients and TBC leadership to report on service effectiveness.

* Responsible for assisting with hiring and retaining staff, career coaching, and professional development and accountable for the team's performance.

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