Leader of IT Operations

THIS POSITION IS ONSITE IN CANTON MASSACHUSETTS

About Reiser

With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer centric focus has led to extraordinary growth, and we are now seeking an experienced IT Leader to advance Reiser's network infrastructure, computer hardware and related IT Operations.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Position Overview

Reporting to the CFO, the Leader of IT Operations is responsible for developing and driving information technology strategies across the organization critical for effective operations and in support of the strategic mission of the organization. This role will play a critical role in overseeing our company’s hardware, software, and computer networks. Your responsibilities include monitoring network infrastructure, resolving system issues, and ensuring the security and reliability of our IT systems. This role will be filled with an initiative-taking and experienced professional who can manage multiple projects, collaborate effectively, and maintain consistent IT operations.

Duties and Responsibilities

• Develop and implement the infrastructure technology vision, strategy, and roadmap to drive ‘Company’ strategic initiatives in alignment with business objectives.
• Responsible for the leadership of the technology operations team, assigning clear tasks and objectives, and establishing goals and measures for monitoring results as aligned with stated objectives.
• Responsible for the development and engagement of team members by creating a motivating work environment that recognizes and rewards strong performance.
• Develop and control the annual operating and capital expenditure budget for IT Infrastructure operations function within ‘Company.
• Ensure customer service is timely and accurate as it relates to IT infrastructure and applications via management of the service desk.
• Act as a 'trusted advisor' in the technology realm, building and maintaining relationships with other business leaders, to develop a clear understanding of business needs to ensure technology operations solutions support current and evolving business needs.
• Develop and implement an IT governance framework for technology operations, including underlying policies, procedures, standards, guidelines, and best practices.
• Work closely with contracted IT service providers/vendors for technology operations to manage the technology ecosystem in the most effective and efficient manner.
• Develop, test, and maintain the IT elements of Disaster Recovery and Business Continuity Plan.
• Design and implement IT information security governance and control structures, working with ‘Company’ legal counsel and the CFO.
• Manage IT help desk.
• Various hardware and software configuration, deployment, and administration.
• Network administration - backup, user account management, e-mail systems, intranet, web server and office related software support.
• Responsible for deploying new hardware – laptops, desktop PC’s, wireless phones, mobile access points, desktop phones and software.
• Support and train end-users with current and new technologies.
• Occasional travel to remote sites may be needed to complete.

Qualifications & Experience

• BS/BA in computer science or equivalent combination of education.
• Eight + years of experience in networking, IT operations software, related and experience, with servers, desktop computers, software/hardware, and relevant IT functions, including management and oversight of IT operations (or similar) function.
• VMWare VCP Certification (VMWare Certified Professional)
• CCNA Routing and Switching Certificate (Cisco Certified Network Associate)
• Advanced Knowledge of Microsoft Windows Server, and Desktop Products.
• Knowledge of networking protocols – DHCP, TCIP, and DNS.
• Demonstrated experience managing teams.
• Excellent verbal and written communication skills.
• Advanced to multitask, problem solve, and lead projects successfully.
• Demonstrates knowledge of setup and support of remote VPN users.
• Ability to communicate with all levels of users and IT staff.
• Team-oriented personality and attitude, with the ability to prioritize multiple projects.
• Ability to think strategically about technology and how to incorporate it into the business units and processes to increase efficiency.
• Solid technical knowledge and experience in the use and application of the most current and emerging technologies and products used in the industry.
• Ability to drive organizational change and lead IT transformational initiatives in a complex and dynamic environment.
• Effective leadership skills with a demonstrated ability to develop and coach high performance teams with organizational clarity, accountability, and engagement consistent with ‘Company’ culture and values.
• Experience developing and implementing IT policies, procedures, and standards across all technical and data processing activities for IT operations in accordance with leading practices and current data privacy-related requirements and regulations.

Personal & Professional Attributes

• Proven ability to manage multiple projects and tasks, with a customer-focused sense of urgency, in a fast-paced environment.
• Initiative-taker, able to work independently and lead a team.
• Exceptional leadership and decision-making skills.
• Ability to work with domestic and international vendors.
• Ability to analyze and present data in an organized and concise manner.

Working conditions

Position may require working over 40 working hours per week, as necessary.

PHYSICAL DEMANDS

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, individuals would frequently be required to:

• Ability to lift and/or carry light weight (under 30-pounds).
• Must be able to sit, stand, walk, and reach for extended periods.
• Must be able to use fingers and hands to feel objects, tools or controls and perform repetitive hand motions and various other repetitive movements.
• Must be able to hear, speak and maintain visual acuity.

Additional Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, and additional duties, responsibilities and activities may be assigned.

AAP / EEO Statement

Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, veteran status, gender identity, citizenship status, genetic information, or any other legally protected status.