Community Adoption Manager

About the Columbus Partnership The Columbus Partnership brings together civic-minded business leaders in a unique collaborative effort to advance a shared vision to make Columbus the most prosperous region in the country. Through our work, we help create jobs and attract capital investment, expand access to opportunity and improve the economic competitiveness of the Columbus metropolitan area. Columbus Partnership member CEOs are committed to the future of the Columbus metro through high- impact civic and philanthropic engagement. Our professional and cross-functional team works together in a fast-paced, results-driven, in-person work environment. The work is also carried out through our One Columbus, Smart Columbus and Columbus Region brands, as well as other initiatives focused on ensuring the best possible future for our community. The Role We are seeing a Community Adoption Manager to join our innovation team. This role supports the county-wide Community Information Exchange (CIE) initiative to improve access to health and human services through a collaborative, equity-centered technology platform. In this role, you will lead community engagement, build strategic partnerships and drive platform adoption among residents, community-based organizations and service providers. You’ll serve as a trusted connector guiding partners through onboarding, fostering long-term commitment and ensuring the CIE grows as a sustainable, community-owned effort. What You’ll Do Design and implement equitable outreach strategies that build community awareness, trust and participation. Cultivate relationships with community-based organizations, residents and cross-sector partners to drive engagement. Lead change management efforts including readiness assessments, communication and feedback loops. Support partners through onboarding, remove barriers to adoption and champion best practices for platform use. Track adoption metrics and community feedback to drive continuous improvement in CIE experience and engagement. Represent the CIE at community events, forums and meetings as an advocate and expert. Collaborate with internal teams to align outreach with program milestones and platform enhancements. Other duties as assigned. What You Bring Bachelor’s degree in community development, social work, public administration, public health, public policy, business, organizational change or related field. 7+ years in community outreach, change management or cross-sector partnership roles. Experience leading large-scale engagement or change initiatives (Prosci/ADKAR preferred). Proven ability to build trust with diverse communities and stakeholders. Strong communication and facilitation skills with an ability to inspire action. Experience onboarding users to new systems or platforms. Strategic, data-informed mindset with strong project management skills. Familiarity with CIE platforms, social service networks or data-sharing initiatives a plus. Where You’ll Work You’ll work in our modern downtown Columbus office, alongside a collaborative, fast-moving team. The workday starts no later than 9 a.m. with occasional early mornings, evenings or weekends needed for key events or deadlines. During busy seasons or major initiatives, we may work beyond the standard workday. What You’ll Get A front-row leadership seat impacting our community’s future. Comprehensive health, dental, and vision coverage. Generous paid time off, parental leave, and holidays. A 401(k) plan with an exceptional employer contribution. Professional development support. A modern downtown office with free parking along the Scioto Mile. A high-impact, mission-driven team that’s doing big things for the Columbus metro.