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Desktop Support

2 months ago

Chelmsford, United States ClifyX Full time

Job Title: Desktop Support

Location: Atlanta GA (Day-1 Onsite)

Job Type-Contract


Job Description:


· Hands on knowledge on Windows OS imaging,installation and configuration

· Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.

· Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues

· Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents

· Support all the One Drive Access, Storage related issues.

· Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.

· Handle the Hardware/Software requests from the dedicated locations.

· Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.

· Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.

· Handle Secure Wipe, Asset Disposal as per agreed process

· Should have good understanding of IT Service Management Processes.

· Basic understanding on SCCM activities

· Good understanding on group policy and active directory

· Should provide break fix support wherever necessary.

· Maintain Asset Inventory of existing devices and buffer stock if any.

· Has good understanding of Service now