Customer Service and Sales Representative
1 month ago
Job Title: Customer Service and Sales Representative
Location: Dade City, Florida
Salary: $55k basic + commission
About our Client:
Leaders in the agricultural industry with over 40 years of experience, Hancock Seed Company deliver the best seed and customer service possible to their customers.
Introducing innovative ideas and custom seed solutions, Hancock Seed Company operates globally, so that shoppers across the world can order the best on offer
Hancock Seed Company now has an exciting opportunity for passionate and driven candidates to join their team as Customer Service and Sales Representatives.
This is a Monday - Friday opportunity, that will also require candidates to work on occasional Saturday mornings on a rotational basis.
Why You'll Love Working with our client:
- Competitive salary of $55,000
- Great commission structure increasing your total earnings
- Team events in a welcoming, inclusive culture
- Excellent scope for progression
- 401(k) contributions
- Lucrative bonus/incentive schemes
- Health, dental and vision insurance
The Role at a Glance:
As a Customer Service and Sales Representative you will be responsible for providing excellent customer service, whilst also contributing fully to sales efforts for the business.
Responsibilities include:
- Developing and growing a comprehensive understanding of Hancock Seed, their products and usage recommendations to make valuable suggestions to customers and drive sales
- Responding promptly to phone inquiries, providing accurate solutions and product information, as well as assisting with orders and issues
- Greet walk-in customers, providing product recommendations and processing transactions
- Monitor and manage email correspondence, responding timely to emails regarding inquiries and issues, whilst also generating new sales as the ‘go-to’ seed specialists
- Managing leads and opportunities through the CRM system, ensuring timely follow-up and effective communication with potential customers
- Processing customer orders accurately and efficiently, ensuring correct product selection, pricing and shipping details
- Handling requests for refunds, returns and claims, coordinating with relevant departments and shipping carriers to resolve issues promptly
- Utlizing the CRM system to promptly respond to customer inquiries and generate quotes
Requirements:
- A full 4-year Bachelor’s degree is required
- Proficient in the Microsoft Office Suite
- Able to thrive in a fast paced, start-up environment
- Strong verbal and written communication skills
- Highly self-motivated
- Ability to multitask in a fast-paced environment
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
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