Deskside Support Technician

2 weeks ago


Morristown, United States Themesoft Inc. Full time

Position: Deskside Support Agent

Location: Morristown, NJ


Job description:

  • Provide Level 2 support for complex issues, troubleshoot network and printer problems, and use remote control tools.
  • Build and deploy operating system images and push software updates using Intune and SCCM.
  • Manage and support Office 365 applications and administer Intune environments.
  • Handle device identities across Azure AD, Hybrid Azure AD, and On-Prem scenarios.
  • Update and clean up asset management systems and maintain software and hardware inventories.
  • Lead the deployment of software releases and system upgrades via Intune.
  • Perform diagnostic testing and utilize remote control tools for troubleshooting.
  • Present and communicate effectively with technical personnel, executives, and managers, and support video/audio conferencing requests.


Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager


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