Technical Program Manager

3 weeks ago

Troy, United States Diligent Tec, Inc Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Demonstrate Thought Leadership in discussions with business partners to ensure delivery of the most effective solutions for the identified business objectives.

Must have worked on several (at least 5+) projects building products leveraging AWS Services using Frontend Technologies (Typescript) and API Development using nodejs

Has extensive experience in building products for organizations preferably start-ups.

Understand customer product engineering process and collaborate with engineering teams to build features prioritized as per product roadmap

Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship

Prepare weekly status reports and review them with Delivery Director/Account Manager

Participate in all the weekly project status review meetings with the customer

Track & own all the Internal & External Issues and Risks at the project level and bring it up during the Account and Quality reviews

Own project escalation review meetings and provide necessary inputs to the account team for speedy closure of the escalation

Ability to work collaboratively with others from any functional area or background, to influence thinking and gain acceptance

Track onboarding, training and joining of resources (FTE/ Contract) hired for the engagement.

Carry out 1:1 with team members to gather inputs and provide constructive feedback for growth

Provide inputs to L&D team on training needs specific to customer

Qualifications

REQUIRED SKILLS:

  1. Degree in Computer Science or related stream from a reputable institution

10+ years of total IT experience with at least 8+ years working in product based organizations with focus on Quality Assurance

Strong experience working in an Onsite-Offshore model

Building products leveraging AWS Services using Frontend Technologies (Typescript) and API Development using nodejs

Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills

Strong analytical and creative problem-solving skills

Strong organizational skills; works well under pressure and with minimal supervision

Excellent verbal and written communication skills

Ability to manage & drive projects with metrics and data, create structure and templates as necessary for project reviews

Ability to effectively drive execution and own responsibility for overall success of projects

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