Application Engineer

Application Engineer

About the Company:

NLign Analytics provides unique, patented software-based solutions used in the manufacture and maintenance of aircraft to capture, organize, and visualize detailed structural inspection and repair data. The NLign software solution is currently used in aerospace manufacturing applications to improve first-pass yield and increase manufacturing rate. In addition, NLign is used within the US Air Force and US Navy to improve structural maintenance processes to reduce costs and improve aircraft availability.

NLign is recognized as a critical component of the US Air Force’s and US Navy’s Digital Thread/Twin strategies. NLign’s uniqueness is in its ability to organize data by aligning it to 3D structural models. This provides x, y, z location information for each element of inspection and repair data. This location-aware data is stored in a spatial database where it can be queried by NLign’s visualization tools, providing an interactive 3D environment containing both the 3D structural models and the queried dataset. This has been demonstrated to drive improvements throughout an organization, including improving inspection processes, quality engineering analysis, and material review board processes. NLign Analytics is a division of Etegent Technologies Ltd., a privately held company based in Cincinnati, OH.

Job Responsibilities:

The Application Engineer utilizes their engineering expertise and relationships to support NLign. They assist customers in resolving complex engineering challenges using NLign software products. This role involves providing technical assistance from the initial sale to the early adoption stage for new customers, as well as ongoing support.

As an Application Engineer, you will serve potential and current customers by identifying their needs, demonstrating, and supporting the NLign product suite within the customers environment, and providing training and configuration services.

This position will be based in Palmdale, CA working on site within a customer manufacturing facility.

This person may need to be available in the evenings and/or weekends as needed by the customer.

Customer Technical Support:

• Develop and maintain training materials, instructional videos, and support documentation for our products. Provide training sessions both online and in-person to our existing, potential, and new customers.
• Work with new and existing programs to setup proper data architecture for specific customer needs.
• Identify current and future customer service requirements by working closely with the team of end users and management. Provide product and service technical support by answering questions and requests.
• POC for designated customers on all things related to the NLign enterprise.
• SME for designated customer on NLign enterprise and its configuration and use.
• Sole/primary communication conduit for designated customers with NLign.
• Keep current all documentation related to designated customer’s current workflow and “to-be” workflow involving the NLign enterprise.
• Assist designated customers in the creation and maintenance of NLign ROI within customer’s site.
• Document, understand, and execute designated customer’s process for deploying updates to the NLign enterprise.
• Respond to support requests that come in through support phone line, support email box, or forwarded from NLign staff.

Product Development Support:

• Contribute to defining product strategy.
• Contribute to product development effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to the product or environment; recommending options and courses of action; implementing directives.
• Sole/primary conduit for NLign to designated customers.
• POC for NLign team on all things related to their designated customers.
• SME for NLign team on all things related to their designated customer’s NLign enterprise and its configuration and use.

Operations Support:

• Lead/Assist in coordinating and executing technical activities throughout the sales opportunity such as sales support calls, customer meetings, product presentations, demonstrations, and evaluations.
• Analyze technical needs, requirements, and state of a customers' current infrastructure, operations, and engineering workflows.
• Create and demonstrate solutions to streamline customer workflows, in support of the software adoption process.
• Providing the NLign development team, which lacks access to a secure environment, with on-site support and communication.
• Determine improvements by analyzing cost-benefit ratios of NLign applications in customer environment or proposing changes in processes.
• Work within a defined budget for billing and calendar delivery of customer contract deliverables.

Attributes:

• Strong interpersonal and communication skills, with the ability to facilitate and conduct webinars and presentations to customers.
• Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer.
• Project a professional image and strong business acumen during customer interactions.
• Strong organizational and follow-up skills.
• Desire to provide innovative solutions to customers.
• Ability to hold yourself accountable for your work and the goals set for the department.
• Strong time and task management skills.
• Passion and drive for technical aptitude.
• Passion to provide excellent customer service experience.

Required Qualifications:

• Bachelor’s degree in engineering, preferably Aerospace or Mechanical Engineering, or other technical discipline.
• A minimum of 2 years of related experience in a maintenance, manufacturing, or software aerospace environment.
• Ability to travel up to 20%.
• Applicant must be eligible to receive a U.S. Security Clearance which at a minimum requires applicant to be a US Citizen. See: Executive Order 12968 indicates U.S. Citizenship requirement to obtain a security clearance.

Preferred Qualifications:

2+ years of C++ and Java development experience.

• 4+ years of experience in an engineering software environment.
• Experience with software development of engineering tools.
• Experience working in a Material Review Board (MRB) area.
• Experience with or strong knowledge of other commercial PLM, MES, CAE, CAD software packages.
• Experience with databases, Java Application Server and Single Sign-On (SSO) applications.
• Experience in a maintenance or manufacturing aerospace environment.

Working at NLign:

At NLign Analytics, you'll be a part of a fast-growing organization that combines a small-company family feel with big-company resources and opportunities. We work hard, but we also want you to play hard. Which is why in addition to your competitive salary, medical/dental/vision plan and a generous annual company 401(k) contribution, you'll enjoy the following perks:

Flexibility: Not a morning person? No problem. We only ask that you begin your day by 10:00 am.

Professional Development: Continuous learning on us. Reimbursement provided for up to 100% of qualifying education expenses.

Culture and Values:

Our culture and values are at the center of everything we do. Our values drive our culture. Our culture is not just what we do, but who we are.

• Rational Tenacity
• Accelerated Learning
• Mutually Beneficial Relationships
• Passion for Innovation
• Strive for Daily Excellence