Sales Administration Specialist

24 hours ago

Plano, United States Delta Electronics Americas Full time

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide


Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.


ROLE/JOB SUMMARY:

Multi-functional role with responsibilities encompassing every aspect of Sales Order management. Point-of-Contact and liaison between Delta and our Customer. Comfortable operating in a fast-paced, challenging environment. Self-motivated, critical thinker, possessing a highly driven, professional mindset towards customer focus. Delta’s core goals include delivering quality products, on-time with an excellent customer experience; this position is pivotal in achieving that goal.


MAIN RESPONSIBILITES & TASK:

  • Daily, detailed order management of assigned customer accounts. Oversees processing of sales orders from PO receipt through to invoice payment.
  • Performs high-level Material Planning functions in SAP to interpret inventory positions in order to plan or update Sales Orders and create Delivery Notes for Shipping Dept.
  • Liaison with all internal department i.e. -Sales, Purchasing, Production Planning, Shipping, Warehouse, RMA and Finance to guarantee our customer commitments are delivered on-time and in-full.
  • Provides operational updates (Open Order, Delivery Status and Invoice Reports) to customer via customer portals, email, phone calls and regularly scheduled meetings.
  • Reports to Management and Sales Team through weekly meetings using Excel reports; utilizing functions such as (Pivot Tables, VLOOKUP and Charts)
  • Coordinates with other Delta manufacturing and warehousing facilities to schedule customer drop shipments.
  • Assists Accounts Receivable and Accounts Payable teams in resolving outstanding invoice issues.


SKILLS

  • Proficient, experienced computer software user across multiple platforms. MS Office (Outlook, Excel, Word and Power Point) and ERP systems (SAP highly preferred).
  • Excellent typing and data entry skills; highly focused on attention to detail and accuracy.
  • Effective communication skills, both oral and written, with experience in customer facing exposure.
  • Demonstrated ability to comprehend a broad range of complex issues and problem solve real-time while working with customer base.
  • Established history operating in collaborative team atmosphere. Effective time management and organizational skills, with ability to prioritize critical tasks.


JOB EXPERIENCE

  • Five years' experience in customer service or business operations environment.


EDUCATION

  • Associate Degree in Business Administration or a similar field of study.
  • In lieu of associate degree 5 years of relevant experience will be considered.

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