Information Technology Desktop Support

4 weeks ago

Emporia, United States First Brands Group, LLC Full time

The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal computer performance. The technician will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.



Essential Functions, Job Duties & Responsibilities:

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Ensure that desktop and network connections are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Properly escalate and communicate computer issues in a timely fashion with co-workers, internal analysts, and external vendors to research problems and find solutions.
  • Assist other IT Field Techs and cross-functional teams in the resolution of IT related issues for all supported platforms.
  • Create incident tickets to document issues and route tickets to appropriate support group for processing.
  • Assist in Active Directory and email account creation and maintenance.
  • Assist with the image, configuration, and deployment of FBG desktops, laptops, workstations, and phones; set up and configure peripherals as required.
  • Prepare hardware for disposal, ensuring hardware is wiped and secured.
  • Work on various on-going technology projects as assigned and assist in managing tasks and project documentation.
  • Provide after-hours support and participate in the on-call rotation.
  • Travel to other First Brand Groups facilities, when deemed necessary by IT management.
  • Assists with other duties as directed by management.





Education and/or Experience:

  • Associate degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred, or the equivalent work experience.
  • Minimum of 2-3 years IT experience in service desk/technician function.
  • Experience working with people across different geographies, including remote workers.
  • Knowledge and experience with Microsoft Technologies (OS, applications, and operational tools).
  • Knowledge and experience with virtualization technologies (VMware and Citrix preferred).
  • Knowledge and experience with troubleshooting hardware and software.
  • Knowledge and experience with ITIL standards.



Skills & Abilities (i.e., technical, knowledge, etc.):

  • Independent, highly motivated, skilled in multi-tasking, and strong communication skills (presentation, written and verbal).
  • Must be organized, self-motivated, fast paced, able to adapt to change quickly and able to respond to customer’s needs quickly or find the right person to do so.
  • Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by a global organization.
  • An appropriate candidate will ensure the customer is treated with a high level of professionalism and courtesy regardless of position within the organization.

  • Information Technology Desktop Support

    4 weeks ago

    Emporia, United States First Brands Group, LLC Full time

    The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing,...

  • Information Technology Desktop Support

    4 weeks ago

    Emporia, United States First Brands Group, LLC Full time

    The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing,...

  • Information Technology Desktop Support

    1 day ago

    Emporia, KS, United States First Brands Group, LLC Full time

    The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing,...

  • Faculty Member

    2 weeks ago

    Emporia, Kansas, United States Flint Hills Tech College Full time

    Flint Hills Technical College is seeking a dedicated instructor to lead our Precision Agriculture Technology program. The successful candidate will create a supportive learning environment that fosters students' growth and development. The instructor will work closely with the college's staff and administration to address students' needs and abilities.A...

  • Power Plant Technology Educator

    3 weeks ago

    Emporia, Kansas, United States Flint Hills Tech College Full time

    Job Opportunity: Power Plant Technology InstructorFlint Hills Technical College is seeking a qualified instructor to teach in our Power Plant Technology program. This is a full-time, 9-month position that offers a competitive salary range of $40,000-$54,000, commensurate with experience and education level.Responsibilities:Teach technical skills training for...

  • Business Support Controller

    1 week ago

    Emporia, United States Michelin North America Full time

    Business Support Controller Michelin is hiring! - - - - - - - - - - - - Mission : Business Support Controllers assists the Business Entities in their Management Cost Control objectives. Responsibilities: The Business Support Controller will assist the Business Partner Controller in financial activities for the manufacturing operations. This will include...

  • Technical Support Specialist

    3 weeks ago

    Emporia, Kansas, United States CLX Gaming Full time

    Job OverviewCybertron is seeking a skilled Technical Support/Customer Advocate Agent to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for assisting customers with their hardware and software issues, providing technical guidance, and ensuring high levels of customer...

  • Technical Support Specialist

    3 weeks ago

    Emporia, United States CLX Gaming Full time

    Technical Support / Customer Advocate AgentThis is a remote position that allows you to work from the comfort of your own home. At CLX Gaming, we strive to provide top-notch professional and friendly service to our customers. As a Technical Support / Customer Advocate Agent, your primary goal is to assist our customers throughout their entire experience,...

  • Technical Support Specialist

    3 weeks ago

    Emporia, Kansas, United States CLX Gaming Full time

    Technical Support / Customer Advocate AgentThis is a remote position, allowing you to work from the comfort of your own home.Cybertron is seeking a Technical Support / Customer Advocate Agent to provide top-notch professional and friendly service to our customers. Your primary responsibility will be to assist customers throughout their entire experience,...

  • Peer Support Specialist

    3 weeks ago

    Emporia, Kansas, United States CrossWinds Counseling & Wellness Full time

    Job Title: Peer Support SpecialistJoin CrossWinds Counseling & Wellness as a Peer Support Specialist and play a vital role in providing dynamic, culturally sensitive, and high-quality behavioral healthcare to individuals in need.Job Summary:We are seeking a compassionate and experienced Peer Support Specialist to join our team. As a Peer Support Specialist,...

  • Peer Support Specialist

    3 weeks ago

    Emporia, United States CrossWinds Counseling & Wellness Full time

    Job SummaryCrossWinds Counseling & Wellness is seeking a Peer Support Specialist to join our team. As a Peer Support Specialist, you will provide quality peer support services to clients, promoting skills that integrate individuals into the community. You will assist clients in achieving individualized treatment, recovery, and personal growth goals through...

  • Dietary Support Specialist

    3 weeks ago

    Emporia, United States Newman Regional Health Full time

    Nutrition Services Assistant Job DescriptionThis role is responsible for assisting the diet clerk with various tasks, including answering phone calls, managing late trays, and providing communication for new diet orders.Key Responsibilities:Coordinate patient diet and menu information from the EMR to the menu softwareDemonstrate strong interpersonal skills...

  • Dentist Opportunity in Emporia, KS

    4 weeks ago

    Emporia, Kansas, United States Gen4 Dental Full time

    Emporia Family Dental Care: A Premier Dental PracticeWelcome to Emporia Family Dental Care, a full-service dental office dedicated to providing exceptional patient care in Emporia, Kansas. Our mission is to deliver unparalleled clinical dentistry, ensuring the utmost comfort and optimal oral health for our patients. We offer a comprehensive range of...

  • Server Assistant

    2 weeks ago

    Emporia, Kansas, United States Emporia Unified School District Full time

    Job Summary:The Server/Dishwasher position at Emporia Unified School District is a dynamic role that requires a team player to assist in the preparation, serving, and cleaning of kitchen facilities. The ideal candidate will have a high school diploma or equivalent and experience in large-scale food preparation and kitchen management.Key...

  • Customer Service Representative

    2 weeks ago

    Emporia, VA, United States VIMO INC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team at VIMO INC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.Key ResponsibilitiesManage customer accounts and provide...

  • Server Assistant

    2 months ago

    Emporia, Kansas, United States Emporia Unified School District Full time

    Job Title: Server/DishwasherEmporia Unified School District is seeking a qualified Server/Dishwasher to join our team.Job Summary:The Server/Dishwasher will assist in the preparation, serving, and cleaning of kitchen facilities to ensure proper nutrition and safeguard the health of students, staff, and visitors.Responsibilities:Assist in the preparation,...

  • Teacher of the Visually Impaired

    3 weeks ago

    Emporia, United States VocoVision Full time

    Job DescriptionJob DescriptionMinimum 1+ years visually impaired experience required.Teacher of the Visually Impaired (TVI)Location: Kansas, United States Job Type: Fulltime, Next School Year Contract - Work From Home Pay: $30+/HourResponsibilities: Instructional Planning and Delivery:Develop and implement appropriate educational strategies and materials to...

  • Clinical Therapist

    2 weeks ago

    Emporia, United States Mainstream Nonprofit Solutions Full time

    Job Type: Full-timeDescription:Average salary is $53,580.80, including wage, incentives, bonuses, overtime, shift differential, etc.This position has remote capabilities for those that live in or around the Emporia area.Key Responsibilities:Provide clinical interventions to families with children ages 2-7.Work in a dyad with a Support Worker to focus on case...

  • Tax Associate

    2 months ago

    Emporia, Kansas, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and motivated Tax Associate to join our team at H&R Block. As a Tax Associate, you will play a critical role in providing exceptional client service and ensuring accurate and timely tax preparation.Key ResponsibilitiesConduct tax interviews with clients to gather necessary information and complete tax...

  • Radiologic Imaging Specialist

    2 weeks ago

    Emporia, Kansas, United States ATC Marietta Full time

    About ATC MariettaATC Marietta is a leading provider of healthcare professionals to hospitals and facilities nationwide. Our team has a proven track record of success in delivering high-quality nurses and healthcare professionals on-demand.Job SummaryWe are seeking a skilled Radiologic Technologist to join our team. As a Radiologic Technologist, you will be...