AWS SME

1 day ago

Hartford County, United States OneAPPS Consulting Full time

OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.


Title: AWS SME / Expert

Location: Hartford, CT - HYBRID

Duration: 12 months with possible extensions


Our Client is seeking a skilled AWS expert to assist with the migration from its legacy contact center to Amazon Connect cloud-based solution.


Our client aims to enhance service delivery with this upgrade, aligning with the technology roadmap. This initiative is a collaboration with Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other client systems like CRM and case management platforms.


The AWS SME will play a critical role in optimizing and transitioning Client's contact center to Amazon Connect, focusing on solution design, configuration, and implementation.


The key responsibilities include:

Evaluating the current system and defining the optimal Amazon Connect architecture.

Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).

Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.

Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.

Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).

Overseeing the migration of contact center data and ensuring minimal disruption.

Providing technical support and post-go-live troubleshooting.

Training IT staff and contact center managers on Amazon Connect administration.


SKILLS

AWS-CSA Professional

EMC Cloud Architect (cloud)


If this role sounds like you, we invite you to apply. Thanks.

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