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Customer Service Coordinator

1 month ago

Woodland, United States Compunnel Inc. Full time

Scope of Position:


The primary role of the position is to schedule and coordinate PeopleSoft shipments with the logistics team. Secondary roles include occupying the lobby desk and directing visitors and phone calls. The position will also facilitate the business security badging system.


Day to Day Responsibilities:


• Responsible for answering phones, filtering and directing phone calls to appropriate person.

• Responsible for providing customers with product information such as product availability and inventory checks on their own product.

• Responsible for checking Orders inbox, entering each order into PeopleSoft and printing packing slips for each order received

• Provide all required shipping documentation for orders shipping internationally. This includes health certificate, commercial invoice, packing slip and COA.

• Provide all daily orders with packing slips to the shipping department.

• Provide scanned copies of export paperwork to the shipping department for international orders.

• Maintain proper communication with shipping department regarding all large and international orders as shipping department will need to setup freight for most shipments. If possible, a week in advance.

• Responsible for applying for health certificates.

• Answering and directing phone calls.

• Issue and manage employee/visitor badges in the security system.



1-2 years of experience in clerical /office setting, preferred in hospital/medical environment.

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