Senior Project Manager

2 months ago

Plymouth, United States HCLTech Full time

Position: Senior Project Manager/CSM

Location: Plymouth, Minnesota, United States

Fulltime (Onsite)


Job Description:


Senior Customer Service Manager


The Senior Customer Service Manager (“CSM”) provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by Verizon. The SPM serves as the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process The SPM may be located in the Customer office premises. The SPM is accountable for developing and executing on a service strategy that will provide an outstanding client experience and create a long-term, strategic and mutually beneficial relationship with the customer.


This includes management of Customer Operations and achievement of associated service levels that deliver contracted business outcomes. The CSM also has responsibility for maintaining existing Customer relationships as well as developing new relationships and works in tandem with Customer managers. The CSM provides value to the Customer through the delivery of services from transition into operations. The CSM oversees the execution of the Customers service management governance including monitoring and reporting on the service level agreements. The overall goal of the CSM role is to closely partner with Customers on their business needs and outcome.


Responsibilities include:


Conduct service management review in collaboration with key stakeholders to ensureservices and performance are aligned with the Customer’s business plans

Overall relationship management with the Customer

Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the Customer contract.

Manage Customer enablement duties such as portal overview, training, access requests and ongoing Customer needs.

Manage service level assessments, reporting and conduct analysis on the trends and patterns through SLA reporting.

Review internal Key Performance Indicators (KPIs) and provide action plans, when necessary, to improve performance.

Collaborate with internal and customer teams to seek areas for process enhancements, streamlining and driving improved performance collectively.

Identify ongoing benefits, opportunities, and innovation for continual service improvement

Acts as the primary liaison between the project team(s) and the Customer for new initiatives, engagements, and infrastructure changes.

Partners closely with sales for growth enablement.

Align stakeholders and functional groups to identify complex business and challenges face by the Customer, improving Customer satisfaction, resolving Customer escalations, and overall service performance.

Participates in any technical, network, SLA, contract compliance escalation as appropriate. Engage with Customer executives and executives in the prioritization and resolution of escalations, as appropriate.

Establish consistent executive meetings, governance forums and cadences for each operation discipline, and ensure action items, documentation, and continued progression to closing open items are prioritized.

Establish periodic status meetings with the Customer to discuss status of contractual relationship.

Lead monthly/quarterly governance forums and ensures agreed upon governance meetings, peer-to-peer sessions are conducted consistently as per schedule.

Presents a formal monthly program review for the Customer, examining all aspects of the solution in the previous month, highlighting successes and failures, and recommending measures for improvement

Monitors ongoing service management to ensure compliance with SLAs and performance commitments.

Ensures that all deliverables agreed under the Customer agreement are duly completed, delivered and approved.



Skills and Qualifications


Bachelor's degree or equivalent required.

ITIL Foundation Certification

Minimum 7-10 years’ experience in Customer Service, Project Management and/or Telcom services

Strong organizational, presentation, and problem-solving skills

Demonstrated experience with verbal and written communication

Business and financial acumen

Ability to communicate with multiple levels of leadership

Demonstrated computer skills with ability to effectively use both Microsoft and Google suites of products

  • Senior Project Manager

    1 week ago

    Plymouth, United States Toyoda Gosei Americas Full time

    SummaryThe Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.Toyoda Gosei North America (headquartered in...

  • Game Project Manager

    4 weeks ago

    Plymouth, Michigan, United States Stardock Full time

    Job Title: Senior ProducerJob Description:We are seeking a highly organized and skilled Senior Producer to join our team at Stardock. As a Senior Producer, you will be responsible for driving game projects to success, ensuring timely delivery, and maintaining high quality standards.Key Responsibilities:Create project plans, schedules, and milestone...

  • Project Engineer

    1 month ago

    Plymouth, United States Nationwide Technical Resources Corp Full time

    Seeking a Project Engineer Senior for a leading energy construction company based in eastern Massachusetts.The ideal candidate has 5 years experience working within the construction or utility industry. You are proactive a team player and able to perform independently.What you will do:Develop project schedules and processes for cuttingedge overhead...

  • Project Engineer

    4 weeks ago

    Plymouth, United States Nationwide Technical Resources Corp Full time

    Seeking a Project Engineer Senior for a leading energy construction company based in eastern Massachusetts.The ideal candidate has 5 years experience working within the construction or utility industry. You are proactive a team player and able to perform independently.What you will do:Develop project schedules and processes for cuttingedge overhead...

  • Senior Technical Manager

    1 month ago

    Plymouth, Massachusetts, United States ZipRecruiter Full time

    Job Title: Senior Technical ManagerJob Summary:We are seeking a highly experienced Senior Technical Manager to lead our building design team. The successful candidate will have a strong background in technical management and a proven track record of delivering complex building projects.Key Responsibilities:Oversee the technical management of building design...

  • IT Project Manager

    4 months ago

    Plymouth, United States C4 Technical Services Full time

    IT Project Manager w/ M&A background Remote or MNResponsibilities: Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and...

  • Senior IT Project Manager/ Scrum Master

    3 weeks ago

    Plymouth, United States Trustone Financial Full time

    WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23...

  • Caregiver for Seniors

    4 weeks ago

    Plymouth, Massachusetts, United States Sunrise Senior Living Full time

    Job OverviewAt Sunrise Senior Living, we are committed to providing the highest quality care and services to our residents. As a Care Manager, you will be responsible for providing assistance with activities of daily living, attending to individual care needs, and building meaningful relationships with our residents and their...

  • Senior Project Manager

    3 weeks ago

    Plymouth Meeting, PA, United States Exelon Full time

    Who We Are: We're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people like you who...

  • Senior Project Engineer

    4 weeks ago

    Plymouth Meeting, Pennsylvania, United States Atlas Technical Consultants Full time

    Atlas Technical Consultants is seeking a highly skilled Senior Project Engineer to join our team. As a Senior Project Engineer, you will be responsible for designing and developing water and wastewater projects for municipal clients.Key Responsibilities:Prepare plans, sections, and detailed mechanical layout drawings for water and wastewater projects.Prepare...

  • Caregiver - Senior Care Specialist

    1 month ago

    Plymouth, Michigan, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing exceptional care and services to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesBuild meaningful relationships with residents and their families,...

  • Caregiving Opportunities in Senior Living

    7 days ago

    Plymouth, Massachusetts, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living, a pioneer in senior care for over 30 years, seeks an exceptional Care Manager to provide high-quality services to seniors and their families. This role is ideal for individuals who are passionate about delivering personalized care and making a meaningful difference in the lives of others.About Sunrise Senior Living:We...

  • Dining Room Manager

    4 weeks ago

    Plymouth, Michigan, United States Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a skilled Dining Room Manager to provide exceptional dining and table services to residents in our community's dining rooms and designated areas.Responsibilities:Serve as a role model in providing dining service to our residentsAssist with training team membersMaintain proper dining room setupAssist in special...

  • Construction Project Manager

    1 month ago

    Plymouth, Wisconsin, United States Rohde Brothers Inc Full time

    Job Title: Construction Project ManagerRohde Brothers, Inc. is seeking a highly skilled Construction Project Manager to lead our construction projects.Job SummaryThe successful candidate will have a strong background in construction management, project management, and leadership. They will be responsible for overseeing multiple construction projects,...

  • Project Manager I

    6 days ago

    Plymouth, United States AVL Test Systems Inc Full time

    AVL Test Systems Inc offers a job in the United States (US) as In addition to experience, candidates should possess proficient communication, teamwork and a strong work ethic. The Project Manager position is a leadership role and key position within the AVL organization. Experience with Microsoft is required, and SAP is beneficial. AVL is a great...

  • Structural Project Engineer

    3 months ago

    Plymouth, United States AEC Resources, Inc. Full time

    Position Available: Senior Structural Engineer Join a leading consulting firm in Structural Engineering, renowned for its diverse portfolio in commercial building projects across various market sectors, including multifamily housing. Role Overview: We are seeking a registered Structural Engineer who has a passion for commercial building project...

  • IT Project Manager

    4 months ago

    Plymouth, United States C4 Technical Services Full time

    IT Project Manager (M & A) Location: MN Manages and coordinates major initiatives across technical and application infrastructure. Develops and maintains project documentation, charters, work plans, and deliverables utilizing Project Office Methodology and tools. Assesses, plans, and implements mitigation strategies for identified risks; proactively...

  • Home care for seniors. HHA. Caregiver. PCA. Homemaker.

    6 days ago

    Plymouth, United States Guardian Angel Senior Services Full time

    Are you looking for a rewarding career as a caregiver for senior citizens, where you can make a difference in people’s lives? Do you want to work for a home care agency that genuinely cares about you? This is where you can shine.We are currently looking for caregivers of all skill levels in these areas: Plymouth, Plympton, Rockland, Stoughton, Wareham and...

  • Care Manager

    4 weeks ago

    Plymouth, Massachusetts, United States Sunrise Senior Living Full time

    About the Role:We are seeking a dedicated and compassionate Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will be responsible for providing high-quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.Responsibilities:Build meaningful relationships...

  • Dining Room Care Manager

    4 weeks ago

    Plymouth, Massachusetts, United States Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a skilled Dining Room Care Manager to provide exceptional dining and table services to residents in our community's dining rooms and designated areas.Responsibilities:Serve as a role model in providing dining service to our residentsAssist with training team membersMaintain proper dining room setupAssist in...