Assistant Vice President, Digital Solutions

WHAT YOU WILL DO EVERYDAY

As Senior Digital Solutions, you will be responsible for continuously innovating and improving the member, and team member, experience while executing the digital strategy of the Credit Union. Responsible for providing strategic and tactical leadership in this highly visible role with the potential for major impact across the organization working closely with various areas of the Credit Union. You will blend business analysis, data science, project management, system administration, vendor management, change management, and digital advocacy skills to drive improvements in the digital domain. Accountable for leading and driving positive changes to elevate the Credit Union’s technical and digital literacy and efficacy, boost tech usage and productivity while improving user satisfaction.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

• Analyze user, system, and department needs then determine viable solutions to meet business requirements. Propose, plan, deploy, monitor, iterate and improve these solutions. Develop business plans to communicate solutions when necessary. Lead reviews of business processes to devise optimization strategies. Document and flowchart business processes to gain an understanding of the processes and their dependencies. Develop complex custom reports requested from various business departments utilizing digital applications.
• Lead the implementation of new efforts and initiatives within the Digital area as it pertains to digital projects, prototyping, piloting, and proof of concept development and implementation. Lead the implementation process and collaborate with other department leads in defining scope, requirements, project plans, and other project documents. Report on status to digital strategy leadership on an ongoing basis, lead meetings and help identify and resolve project team issues.
• Oversight of various digital systems necessary to the execution of this role, primarily online banking, and loan/account origination systems as a primary systems admin. Own process (system) improvement for Digital, optimize peak performance and utilization of the digital applications. Seek to minimize recurrence of software and integration issues; these are accomplished by directly working with each system, supported by Digital Support. Accountable for coordinating with vendors, IT, and various departments to lead and implement solutions, resolution, and apply digital enhancements and updates.
• Partner with business units and technical staff to ensure business requirements are understood and delivered. Ensure credit union is fully utilizing the features and functionality of systems before recommending additional purchases.
• Collaborate with various IT staff to ensure all security measures relating to digital systems are functioning properly.
• Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

WHAT YOU WILL NEED TO SUCCEED

Experience

8+ years progressive responsibility in the financial industry, preferably in the field of digital strategy, to include a minimum of 2+ years business analyst or systems analyst experience within the financial industry, ideally in a leadership role. Experience with a suite of digital/banking systems and project management preferred.

Education / Certifications / Licenses

This level of knowledge is acquired through completion of a required Bachelor’s degree in Information Systems, Computer Science, Web or Software Development, or related field. (Will consider additional years of experience in lieu of education requirement). A Project Management Professional (PMP or CAPM) certification is preferred. Must have and maintain a valid driver's license.

PREFERRED SKILLS

• You must be self-motivated and possess strong technical and relationship building skills with the ability to proactively identify gaps, develop and deploy effective solutions to elevate the credit union’s technical and digital literacy, and usage while boosting user satisfaction.
• Proven track record of successfully leading large/complex projects across multiple verticals.
• Knowledge of systems utilized by the banking industry to include, but not limited to, internet and mobile banking systems, payment and card systems, loan and account origination systems, BI systems, CRM systems, Chatbots, RPA, AI tools, other fintech point solutions and ecosystems, etc.
• Success record of implementation of automated digital journeys in order to maximize member engagement, utilization and conversion.
• Strong decision-making skills with successful and trackable results.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Advanced analytical skills for a variety of tasks or projects, including data-related initiatives.
• Demonstrated knowledge of Credit Union regulations, products, policies, procedures, services, related federal state and federal laws and regulations.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Obtaining cooperation and agreement on important outcomes via frequently complex and senior level dialogues.
• Ability to drive oneself to take initiative and action to pursue goals and complete tasks.
• Ability to execute on Interra’s vision, mission and deliver on our Core Values.

INTERPERSONAL SKILLS

• A significant level of trust, credibility and diplomacy is required.
• In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

COMPETENCIES

• Decision Making - Makes sound decisions in a timely manner using critical thinking, problem solving, insights, and experience. Demonstrates sound judgment that proves to be accurate and correct over time.
• Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.
• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
• Foster Innovation - Explores new and better ways of doing things. Encourages innovation of ideas, processes, and behaviors. Promotes activities that create greater efficiencies and/or experiences. Puts innovative ideas into practice.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Learning Agility - Actively and continuously learning, including new ways of thinking, knowledge, skills, and capabilities. Learns from what was done before and uses success and failure as input for development/improvement and tackling new business challenges.

ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.