Appointment Setter
3 weeks ago
We’re National Van Lines. We provide full-service moving, packing and storage services for all our residential and commercial long-distance moving clients.
We are looking for appointment setter(s) to work out of our Broadview, Il office. We're looking for two part-time employees or one full-time employee (. We provide our clients with moving services across the United States). This is NOT a cold calling role; however, candidates MUST have outbound call experience setting sales appointments. The individuals you are calling on have already contacted us or one of our partners for moving assistance.
Duties and Responsibilities
- Making multiple outbound calls to potential customers to set up an appointment with one of our Move Pro's (sales people). You will be making 150+ outbound calls a day.
- Understanding a customer’s needs and offering solutions and support.
- Qualifying leads from digital campaigns.
- Maintaining a database (CRM) of customers.
- Answering customer questions and follow-up questions.
- Work with other departments to ensure a smooth sale and service process.
- Track weekly, monthly, and quarterly metrics.
Desired Experience/Skills:
- Previous experience in an outbound call center is highly desired. Previous inside sales experience or related sales experience is helpful.
- Poise and self-assurance in making outbound calls.
- Confidence with virtual calling platforms and screen time (Facetime, Zoom, MS Teams, etc.) with the ability to call, connect, and interact with potential customers via a video call.
- Able to multitask, prioritize, and manage time efficiently.
- Possesses an energetic, outgoing, professional, and friendly demeanor.
- Ability to work independently or as an active member of a team.
- Previous experience using a CRM is needed. Salesforce experience is highly desired.
- Persuasive and goal oriented.
- Excellent verbal and written communication skills.
- We would prefer someone with a bachelor’s degree however not required.
**Must be located in the Chicagoland area or be willing to relocate at your own expense**
***Please, no recruiters***