Assistant Hotel Director

4 days ago

Stowe, United States Gecko Hospitality (Corporate) Full time

We are seeking an Assistant Hotel Director to support leading the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. Our Assistant Hotel Director will lead our Front Desk, Bell, and Valet teams while playing a pivotal role in assisting to maintain the resort’s reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.


Responsibilities

  • Lead our front desk, night audit, and bell/valet/shuttle teams.
  • Interview, hire, and train team members.
  • Actively oversee guest satisfaction & guest service initiatives
  • Review and communicate to team our daily activities/group specification sheets for current events.
  • Collaborate on divisional annual operating plans and budget with Hotel Director
  • Assist with weekly Resort Operations Meeting
  • Inspect guest rooms daily.
  • Continually evaluate the condition of FF&E and decor and propose appropriate corrective action.
  • Collaborate on hiring, training, counseling, and scheduling for departmental staff.
  • Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance.
  • Schedule employees to reflect business levels and ensure an elevated level of guest service, while staying within budget guidelines
  • Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget.
  • Direct and implement new systems to assist operations in keeping with hospitality best management practices.


Qualifications

  • Bachelor’s degree in hospitality management, Business Administration, or a related field; master’s degree preferred.
  • Minimum of 2-4 years in hotel management position from a full-service or luxury hotel or resort.
  • Strong leadership, communication, and people skills.
  • Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.
  • Proficient with Excel, MSWord, PowerPoint, and SMS Host Property Management Software.


Benefits

  • Competitive Base Salary and Bonus
  • Medical, Dental, and Vision Insurance
  • STD and LTD Insurance
  • Life Insurance
  • Employee Assistance Program
  • 401K w/ Matching

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