Knowledge Analyst

2 weeks ago

Cincinnati, United States Encore Technologies Full time

Knowledge Analyst - Workspace


Minimum Knowledge, Skills and Abilities Required:


  • 1-2+ Years of related experience and/or associate degree with a technical specialization.
  • Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.
  • Any experience or certifications in IT Support, Six Sigma, KCS, or ITIL highly desired.


Core Function:


The Knowledge Analyst is a key member of the Workspace Knowledge Team, engaged in the analysis and documentation of critical domain information that drives all of our business initiatives. This role is responsible for writing, editing, publishing, and maintaining knowledge documentation and accompanying training for consumption by frontline support workers. Knowledge Analysts employ Knowledge Centered Support (KCS) methodologies to develop standardized processes. This role reports to the Workspace Knowledge Manager.


Essential Duties & Responsibilities:


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.


  • Meet with stakeholders from across organizations to probe IT process.
  • Analyze both client and internal procedure for service improvement opportunities.
  • Write, edit, and publish documentation related to established process.
  • Maintain Knowledge Bases hosted both internally and externally.
  • Learn and execute on Knowledge Centered Support methodologies for Knowledge Lifecycle Management.
  • Engage in client onboarding projects to complete knowledge discovery and transfer.
  • Assist in establishing a training process adjacent to new or existing knowledge documentation.
  • Collaborate with Service Tower Leadership to identify opportunities or gaps in existing knowledge documentation.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Knowledge Analyst

    2 weeks ago

    cincinnati, United States Encore Technologies Full time

    Knowledge Analyst - WorkspaceMinimum Knowledge, Skills and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.Any experience or...

  • Cybersecurity Analyst

    4 weeks ago

    Cincinnati, Ohio, United States WhiteDog Cybersecurity Full time

    Job DescriptionWhiteDog Cybersecurity is seeking a highly skilled Cybersecurity Analyst to join our Security Operations Center team. The ideal candidate will have a strong background in security device management and SIEM, as well as knowledge of various operating system flavors, applications, and databases.Key Responsibilities:Provide analysis and trending...

  • Data Analyst

    4 weeks ago

    Cincinnati, Ohio, United States Centraprise Full time

    Job Title: Sr. Data AnalystWe are seeking a highly skilled Sr. Data Analyst to join our team at Centraprise. As a Sr. Data Analyst, you will play a critical role in driving business decisions through data-driven insights.Job Summary:The Sr. Data Analyst will be responsible for analyzing and interpreting complex data sets to identify trends, patterns, and...

  • Data Analyst

    4 weeks ago

    Cincinnati, Ohio, United States Procter & Gamble Full time

    Job Title: Data AnalystProcter & Gamble is seeking a Data Analyst to join our team in Cincinnati, Ohio. As a Data Analyst, you will be responsible for analyzing and interpreting complex data to inform business decisions.Key Responsibilities:Analyze and interpret large datasets to identify trends and patternsDevelop and maintain databases and data...

  • Information Security Analyst

    4 weeks ago

    Cincinnati, Ohio, United States WhiteDog Cybersecurity Full time

    Job Title: Information Security AnalystWe are seeking a highly skilled Information Security Analyst to join our Security Operations Center team at WhiteDog Cybersecurity.Job Summary:The successful candidate will be responsible for coordinating and reporting on cyber incidents impacting our SOC-as-a-Service customers. This role involves critical duties and...

  • Credit Analyst I

    2 months ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Credit Analyst I is primarily responsible for partnering with Portfolio Managers, supporting the daily duties of underwriting and monitoring credit while performing...

  • Cybersecurity Analyst II

    3 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • Cybersecurity Analyst II

    3 weeks ago

    cincinnati, United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • Financial Analyst

    4 weeks ago

    Cincinnati, Ohio, United States Genpact Full time

    Job Title: Financial AnalystGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better...

  • Cybersecurity Analyst Position

    3 weeks ago

    Cincinnati, Ohio, United States WhiteDog Cybersecurity Full time

    Job Summary:WhiteDog Cybersecurity is seeking a highly skilled Cybersecurity Analyst to join our team. The successful candidate will be responsible for working in a 24x7 Security Operation Center (SOC) and providing analysis and trending of security log data from a large number of heterogeneous security devices.Key Responsibilities:Provide analysis and...

  • Senior Case Analyst

    4 weeks ago

    Cincinnati, Ohio, United States Western & Southern Financial Group Full time

    Job Title: Senior Case AnalystOverviewWe are seeking a highly skilled Senior Case Analyst to join our team at Western & Southern Financial Group. As a Senior Case Analyst, you will be responsible for analyzing, researching, and interpreting nonforfeiture options, premium income, and second-level unique contract changes. You will also be responsible for...

  • IT Risk Analyst

    2 days ago

    Cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • IT Risk Analyst

    2 days ago

    cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • IT Systems Analyst

    4 weeks ago

    Cincinnati, Ohio, United States UC Health Full time

    Job Title: IT Programmer AnalystAt UC Health, we strive to provide world-class care to our community and patients from around the world. As a leading adult academic health system, we're committed to innovation and excellence. We're seeking a skilled IT Programmer Analyst to join our team.Key Responsibilities:Design, code, and support complex computer...

  • Information Security Analyst I

    2 weeks ago

    Cincinnati, United States WhiteDog Cybersecurity Full time

    WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may...

  • ERP Systems Analyst

    3 weeks ago

    Cincinnati, Ohio, United States Formica Full time

    ERP Systems AnalystFormica North America is seeking an experienced ERP Systems Analyst to join our team. As a key member of our IT department, you will be responsible for designing, planning, and implementing new or enhanced applications that work with the Infor LX enterprise application to meet the requirements of our manufacturing organization.The ideal...

  • Data Analyst

    2 weeks ago

    cincinnati, United States Agility Partners Full time

    About this RoleAgility Partners is seeking a qualified Business Analyst to fill an open position with one of our grocer clients. This exciting opportunity allows the individual to provide key insights and analysis to support operations and merchandising efforts. The analyst will join a collaborative team to drive decisions using Power BI and financial data,...

  • Data Analyst

    2 weeks ago

    Cincinnati, United States Agility Partners Full time

    About this RoleAgility Partners is seeking a qualified Business Analyst to fill an open position with one of our grocer clients. This exciting opportunity allows the individual to provide key insights and analysis to support operations and merchandising efforts. The analyst will join a collaborative team to drive decisions using Power BI and financial data,...

  • Data Analyst

    2 weeks ago

    cincinnati, United States Agility Partners Full time

    About this RoleAgility Partners is seeking a qualified Business Analyst to fill an open position with one of our grocer clients. This exciting opportunity allows the individual to provide key insights and analysis to support operations and merchandising efforts. The analyst will join a collaborative team to drive decisions using Power BI and financial data,...

  • Business Systems Analyst

    3 weeks ago

    Cincinnati, Ohio, United States Saxon Global Full time

    Job SummarySaxon Global is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will serve as a liaison between IT, Operations, and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems.Key Responsibilities Coordinate development and...