Patient Service Representative

1 week ago

Mason, United States Robert Half Full time

Join a Growing Team and Make a Difference

As a Patient Service Representative, you will be the vital link between patients, doctors, pharmacies and insurance providers, ensuring seamless support and assistance. Apply today to be considered for an upcoming role and be part of a team dedicated to improving patient experiences and outcome.


Key Responsibilities:

  • Personalized Support: Provide compassionate and personalized support via phone and online portal.
  • Insurance Investigations: Dive deep into insurance benefits, coverage, and costs. Help resolve issues related to payments, reimbursements, denials, and appeals.
  • Authorization Assistance: Assist with prior authorizations, benefit verification, and medical necessity processes.
  • Reimbursement Solutions: Explore alternative reimbursement options and enroll patients in state and federal assistance programs.
  • Professional Inquiry Response: Respond promptly and professionally to inquiries from customers, sales reps, and business partners.
  • Order Management: Manage orders, track shipments, and maintain accurate records.
  • Patient Assistance: Process patient assistance applications efficiently and accurately.
  • Additional Tasks: Take on additional tasks and projects to support the team and enhance patient services.


What We Expect from You:

  • Benefit Verifications and Authorizations: Skillfully assist with benefit verifications and prior authorizations.
  • Healthcare Provider Liaison: Act as the main contact for healthcare providers to obtain patient enrollment and insurance information.
  • Adherence to Policies: Learn and follow all company and client policies and procedures.
  • Professionalism and Accountability: Maintain a professional demeanor, take accountability for your work, and foster a collaborative attitude.
  • Creative Problem-Solving: Use innovative thinking to solve issues and seek help when needed.
  • Reliable Attendance: Maintain excellent attendance to support the team and patients effectively.


Qualifications:

Minimum Requirements:

  • Education and Experience: High School Diploma with 4 years of experience or Associate’s Degree with 2 years of experience in healthcare.
  • Skills: Excellent communication, multitasking abilities, positive attitude, detail-oriented, independent yet a team player, and ability to thrive in a fast-paced, metric-driven environment.
  • Computer Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications:

  • Experience in medical customer service or call centers.
  • Background in patient assistance, reimbursement, or pharmacy benefit management.
  • Knowledge of medical billing and coding as well as EOBs.

Why Join Us?

  • Impactful Work: Help patients navigate the complexities of healthcare benefits and support their journey towards better health.
  • Dynamic Environment: Work in a fast-paced and collaborative setting with a supportive team.
  • Career Growth: Opportunities for professional development and career advancement in the healthcare industry.


Become a crucial part of our mission to deliver exceptional patient services. Apply today and start making a difference

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