IT Technical Writer

2 months ago

Clayton, United States Belcan Full time

Job Title: IT Tech Writer

Pay: $30/hr - $50/hr

Location: Clayton, NC

Area Code: 919, 984

ZIP Code: 27520

Start Date: Right Away

Keywords: #ServiceNow #ITTechWriter #InformationTechnology


Position Overview:

We are seeking an IT Technical Writer to write up and format existing and new documents, processes, and procedures This will include troubleshooting resources, guides and articles to go into Service Now once SN is implemented. This role works inconjuction with the IT Manager and team. This is a temporary position designed to support the transition and organization of existing knowledge content into the ServiceNow Knowledge Base.


Responsibilities:

* Content Preparation: Take existing knowledge content from various sources and prepare it for submission into the ServiceNow Knowledge Base.

* Data Migration: Move content, ensuring accuracy and consistency during the transfer process.

* Tagging and Taxonomy: Apply basic tagging and taxonomy principles to categorize and organize content effectively.

* Style Consistency: Update Word documents to maintain a consistent style and format, ensuring all content is correctly formatted and accessible.

* Quality Assurance: Review and edit content to ensure clarity, accuracy, and relevance before submission.


Qualifications:

* Bachelors Degree in IT or a related field

* 2-6 years of IT Technical Writing background

* Strong attention to detail and organizational skills.

* Experience with ServiceNow, particularly in knowledge management, is a plus

* Familiarity with Confluence and other content management systems.

* Proficiency in Microsoft Word and basic document formatting.

* Ability to work independently and manage time effectively.

* Excellent communication skills and the ability to collaborate with various stakeholders.


Preferred Skills:

* Experience with tagging and taxonomy in a knowledge management context.

* Previous experience in an IT role or knowledge management projects.

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