Desktop Support Analyst

3 weeks ago


Mason, United States Planet Technology Full time

Desktop Support

  • Full-Time Position
  • $20-25 per hour
  • Contract at 6 months+


Job Details:

  • The AV Technician is responsible for providing Audio Visual support for Break Fix / Meeting Support activities
  • Set up conference room Audio, visual, computer and peripherals
  • Provide technical support to meeting participants
  • Help with desktop support and deployments when not supporting conference rooms at the main campus
  • This role may require occasional flexible working hours based on meeting schedules, room availability and workload


Must Have Requirements:

  • High school diploma/GED
  • Minimum 1 year of experience with level one customer service
  • Minimum 1 year of experience with Basic computer skills, including networking, IT device management, PC and Mac operations
  • Strong Multitasking ability
  • High degree of demonstrated customer service and hospitality skills
  • Excellent written and oral communication skills
  • Ability to maintain calm under pressure
  • Experience with Win10 and Win11 OS
  • Experience with Office M365, Microsoft Teams and Zoom


Preferences:

  • Experience with Microsoft Teams Rooms, preferred
  • Experience with BYOD, preferred



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