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Office Supervisor

1 month ago

Rye Brook, New York, United States Hire Score LLC Full time

Work for a leader in the custom packaging industry with an amazing culture and a collaborative team Opportunity to work a hybrid working model is also available.

Values and Behaviors we look for:

  • Strive for excellence, treat mistakes as opportunities for learning and growth.
  • Have resilience and drive with accountability and responsibility when something doesn't go as planned.
  • Embrace change and be nimble though the dynamic and evolving environments.
  • Nurture the connections you make, bolster your network with reliable and innovative ideas.

What will I do:

The Office Supervisor is responsible for being the point of contact for the Branch Account Coordinator team who are the single point of contact for a sales agent or agents processing client products and business portfolios. The Office Supervisor is responsible for being an escalation point to the team in terms of ensuring that all customer requirements are met, while liaising with suppliers, customers, employees, and the sales force to best meet client needs.

Responsibilities:

  • Point of contact for branch Account Coordinator team, assist with questions and escalate issues
  • Develop account coordinator backup plan for branch, provide backup support as needed
  • Oversee orders from inception to payment, in alignment with policy and procedures
  • Escalate any personnel concerns/issues to Regional Office Manager
  • Assist with onboarding of any office staff
  • Support implementation of any new corporate or divisional processes or initiatives
  • Epicor training lead/liaison for branch
  • Manage all office bills
  • Allocate warehouse/facility billings
  • Report hours for hourly employees to payroll
  • Assist with standard and ad hoc reporting for management
  • Hold regular meetings with the Account Coordinator team to ensure productive performance
  • Responsible for team building budgets
  • Support Sales Agent business; performs all standard Account Coordinator responsibilities

Qualifications:

  • Associate degree in Business or related discipline + 2 years of experience required.
  • Bachelor's degree in business or related discipline highly preferred
  • Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required.
  • ERP (Enterprise Resource Planning) system experience required
  • Ideally experience in a corporate sales and service environment
  • Excellent communication skills, effectively presents information and frames content
  • Interpersonal communication strengths to perform in a collaborative team environment
  • Organized, self-motivated and takes initiative
  • Some accounting/bookkeeping experience is preferred
  • Bilingual English/Spanish highly preferred

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