Case Manager

3 weeks ago

Eagan, United States Minnesota Mental Health Clinics Full time

Minnesota Mental Health Clinics (MMHC) has provided quality outpatient mental health services to clients in the Minneapolis and St. Paul metro area for over 35 years. We believe that in order to provide excellent, client-centered service, we as an organization must support our providers in ways that enable them to put their clients first.


Job Description

Minnesota Mental Health Clinics is excited to welcome a new Case Manager to our Horizons Community Support Program. Case managers are advocates for their clients and provide them with information, assistance to access resources, problem solving, decision making and moral support to maintain independent living. You will also help clients create realistic goals and work towards them in a planful way. Our clients are referrals from Dakota County Social Services. If you are passionate about helping and supporting those in need, read on to learn more


Role responsibilities and duties include:

  • Connect clients with available Dakota County resources to enable their daily lives
  • Such as assistance with mental health support, education, community and health programs, financial security, county and state insurance, housing, medication checks and refills, food security, insurance paperwork/renewals, etc.
  • Provide ongoing support to clients to enable them to access the resources they need
  • Communicate with clients and other agents via email, phone, video chat
  • Conduct check in with clients both in person and over the phone/video chat
  • Complete paperwork and documentation with a focus on quality and compliance, in a timely manner, including required assessments every 6 months
  • Attend weekly staff meetings and supervision. Collaborate with team members and supervisor to share learnings, experience, and help each other overcome challenges
  • Learn about available resources for clients and how to access them. Be resourceful in finding out more information about resources and leveraging team’s knowledge
  • Develop a treatment and care plan for clients based on their needs
  • Coordinate client care with other programs, resource agents, necessary supports and services in the best interest of clients (e.g. family, school, care givers, doctors, therapists etc.)
  • Manage a caseload of 30 clients, including adults and/or adolescents


Requirements

  • Bachelor’s degree in human service field
  • Demonstrate team membership qualities by maintaining effective working relationships and providing consistent and dependable work effort in job functions
  • Cooperates and maintains a high level of inter-staff communication designed to facilitate positive teamwork and to envelope consistent and effective approaches to clients
  • Current driver’s license and vehicle insurance
  • Must pass criminal background check
  • Computer skills including using Microsoft Office products, email, calendar, etc.
  • Willingness to learn, research and educate yourself on new resources and how to access them for your clients
  • 2000 hours of experience providing vocational, recreational, educational and/or outreach services to those with mental illness preferred, not required


Your Skills & Expertise

  • Build rapport and trust with clients while being confident in your ability to help
  • Empathy, compassion, and patience. Ability to be level headed and rational when handling difficult, complex, or unexpected client situations
  • Able to be responsive and demonstrate good judgement in de-escalating crisis or emergency situations
  • Strong active listening skills
  • Observation and understanding of client’s readiness for treatment and tailoring treatment plan to fit client’s ability and needs. Evolving treatment plans based on client’s progress
  • Have a non-judgmental mindset in your communication and interactions with clients
  • Diligence about keeping track of deadlines, details and paperwork to ensure timely and accurate filing
  • Self-motivation with strong time-management and organizational skills to stay on top of client documentation and independently manage your work
  • Ability to ask for help when needed without ego interfering with good client care
  • Friendly and supportive to co-workers who have diverse backgrounds and experience
  • Strong verbal communication skills with clients, co-workers, providers, and anyone else you will need to collaborate with to deliver quality care
  • Good self-care and establishment of boundaries to ensure your ability to continue to help clients


Additional Benefits

  • Off-site Person Center training through Dakota County, paid for by MMHC
  • Stepping stone for career in social work or therapy
  • Healthcare insurance including Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexibility and control of your own schedule and vacation time. Typical hours are anywhere between 7:00 am- 5:00pm
  • Ability to focus on client care with no requirement to market for referrals, billing, administrative paperwork, or insurance
  • IT team available to assist with technological issues

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