Senior Manager Customer Care

7 days ago

Beloit, United States Kerry Foodservice Full time

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

At Kerry, we are dedicated to displaying a professional image and providing an exceptional experience for our customers and team members. This role is pivotal in driving operational excellence, continuous improvement, and customer satisfaction in a high-performance, customer-centric environment.

As a Customer Care Leader, you will manage and develop high-performing teams (HPTs) within our Customer Care organization. This role requires strategic leadership, stakeholder collaboration, and a passion for driving a differentiated, best-in-class experience for internal and external customers.

Key responsibilities

Leadership and Team Development:

  • Manage multiple teams and channels, fostering a high-performance culture.
  • Oversee talent development, performance management, and training to elevate team performance.
  • Drive a culture of continuous improvement, operational excellence, and collaboration.

Customer Experience (CX) and Employee Experience (EX):

  • Deliver a differentiated, best-in-class experience to enhance customer loyalty, satisfaction, and business growth.
  • Champion the use of knowledge, empowerment, and GBS (Global Business Services) capability to solve problems and offer solutions.
  • Proactively manage transformational change to improve CX and EX.

Stakeholder Management:

  • Build trusted relationships across functions, including Commercial, Sales, Supply Chain, and EUM leadership.
  • Act as a liaison for key internal and external stakeholders, providing insights, resolving issues, and identifying opportunities.
  • Represent the function in cross-enterprise, customer, and commercial meetings.

Operational Excellence:

  • Lead day-to-day activities of multiple teams across channels and regions.
  • Identify and implement culture, process, and performance improvements.
  • Resolve complex issues creatively while maintaining a dynamic and responsive operational environment.

Qualifications and skills

  • 10-12 years of experience in customer-facing roles such as customer service, account management, or sales support (food, beverage, or pharma experience preferred).
  • Proven leadership skills with a track record of managing senior teams.
  • Strong problem-solving, conflict resolution, and decision-making capabilities.
  • Experience in driving continuous improvement initiatives and managing change effectively.
  • Proficiency in PC applications (MS Word, Excel, Outlook, Visio) and relevant systems (SAP, SFDC).
  • Demonstrated influencing and relationship management skills.

The typical hiring range for this role is $89,175 to $135,000 annually and is based on several factors including but not limited to education, work experience, certifications, location, etc. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements.

  • Compassionate Senior Care Professional

    3 weeks ago

    Beloit, Wisconsin, United States The Suites at Beloit Assisted Living Full time

    The Suites at Beloit Assisted Living is a exceptional team-oriented company seeking a Compassionate Senior Care Professional. We provide our staff with the resources, tools, and training needed to succeed and grow in their current and desired future positions. Our caring and compassionate management team is fully dedicated to supporting our staff and...

  • Senior Loan Operations Manager

    3 weeks ago

    Beloit, Wisconsin, United States LoanMax Title Loans Full time

    We are seeking a highly motivated and experienced Senior Loan Operations Manager to join our team at LoanMax Title Loans. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our office, ensuring that all loan processing and customer service activities are conducted in a timely and efficient...

  • Senior Project Manager

    4 weeks ago

    Beloit, United States Gpac Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Project Manager

    3 weeks ago

    Beloit, United States GPAC Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Office Manager

    3 weeks ago

    Beloit, Wisconsin, United States LoanMax Title Loans Full time

    We are seeking a motivated and experienced Senior Office Manager to join our team at LoanMax Title Loans. Located in Beloit, WI, this role is responsible for overseeing the daily operations of our office, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Office Management: Oversee the day-to-day activities of the office,...

  • Senior Project Manager WI

    4 weeks ago

    beloit, United States GPAC Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Project Manager WI

    4 weeks ago

    beloit, United States GPAC Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Project Manager WI

    4 weeks ago

    beloit, United States GPAC Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Project Manager WI

    4 weeks ago

    Beloit, United States gpac Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Construction Senior Project Manager

    3 weeks ago

    Beloit, United States GPAC Full time

    The area’s top General Contractor is seeking a highly skilled and experienced Senior Construction Project Manager to join their dynamic team. The ideal candidate will oversee and manage diverse commercial & light industrial construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality...

  • Senior Critical Care Nurse

    3 weeks ago

    Beloit, Wisconsin, United States Planet Healthcare Full time

    Job OverviewWe are seeking an experienced Senior Critical Care Nurse for a 13-week assignment in Beloit, Wisconsin.This is a travel nursing opportunity with Planet Healthcare, a global leader in clinical staffing. As a Senior Critical Care Nurse, you will provide high-quality patient care and work collaboratively with our team to deliver exceptional...

  • GPAC | Senior Project Manager WI | beloit, wi

    3 weeks ago

    Beloit, United States GPAC Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with extensive experience in commercial construction to join a respected and established Chicago area general contractor.The Senior Project Manager will play a critical role in ensuring project success by delivering exceptional service to clients and overseeing the management of...

  • Senior Loan Operations Manager

    3 weeks ago

    Beloit, Wisconsin, United States LoanMax Title Loans Full time

    Company OverviewLoanMax Title Loans is a leading provider of title loans in the United States. With over 1,000 offices across more than twenty states, we have been helping customers get the cash they need since 1990.Salary and BenefitsWe offer a competitive salary, estimated to be around $45,000 per year, depending on experience. In addition to a weekly...

  • Certified Nursing Assistant | CNA | EVERY OTHER WEEKEND EVENING

    3 months ago

    South Beloit, United States Tutera Senior Living & Health Care Full time

    Job Description: Certified Nursing Assistant | CNA | EVERY OTHER WEEKEND EVENING Tutera Senior Living & Health Care Fair Oaks Rehabilitation & Health Care Center Are you a Certified Nursing Assistant | CNA seeking an exciting new career opportunity? Look no further! Tutera Senior Living & Health Care is seeking health care rockstars to join our team! If you...

  • Certified Nursing Assistant | CNA | FULL TIME EVENING

    3 months ago

    South Beloit, United States Tutera Senior Living & Health Care Full time

    Job Description: Certified Nursing Assistant | CNA | FULL TIME EVENING Tutera Senior Living & Health Care Fair Oaks Rehabilitation & Health Care Center Are you a Certified Nursing Assistant | CNA seeking an exciting new career opportunity? Look no further! Tutera Senior Living & Health Care is seeking health care rockstars to join our team! If you are...

  • Certified Nursing Assistant | CNA | FULL TIME NIGHTS

    3 months ago

    South Beloit, United States Tutera Senior Living & Health Care Full time

    Job Description: Certified Nursing Assistant | CNA | FULL TIME NIGHTS Tutera Senior Living & Health Care Fair Oaks Rehabilitation & Health Care Center $7,500 Sign on Bonus Are you a Certified Nursing Assistant | CNA seeking an exciting new career opportunity? Look no further! Tutera Senior Living & Health Care is seeking health care rockstars to join our...

  • Certified Nursing Assistant | CNA | EVERY OTHER WEEKEND DAY

    3 months ago

    South Beloit, United States Tutera Senior Living & Health Care Full time

    Job Description: Certified Nursing Assistant | CNA | EVERY OTHER WEEKEND DAY Tutera Senior Living & Health Care Fair Oaks Rehabilitation and Healthcare Center Are you a Certified Nursing Assistant | CNA seeking an exciting new career opportunity? Look no further! Tutera Senior Living & Health Care is seeking health care rockstars to join our team! If you...

  • Certified Nursing Assistant | CNA | CASUAL EVENING

    3 months ago

    South Beloit, United States Tutera Senior Living & Health Care Full time

    Job Description: Certified Nursing Assistant | CNA | CASUAL EVENING Tutera Senior Living & Health Care Fair Oaks Rehabilitation and Healthcare Center Are you a Certified Nursing Assistant | CNA seeking an exciting new career opportunity? Look no further! Tutera Senior Living & Health Care is seeking health care rockstars to join our team! If you are...

  • Senior Registered Nurse

    3 weeks ago

    Beloit, Wisconsin, United States Bestica Full time

    Job Title: Senior Registered Nurse - Med Surg Travel AssignmentWe are seeking a skilled and dedicated Senior Registered Nurse to fill a Med Surg travel assignment in the Beloit, Wisconsin area. This is an exciting opportunity for a registered nurse with at least 2 years of experience to work as part of our healthcare team.About BesticaBESTICA is a trusted...

  • Head Culinary Operations Manager

    16 hours ago

    Beloit, Wisconsin, United States Geronimo Hospitality Group Full time

    About the JobGeronimo Hospitality Group is seeking a skilled Head Culinary Operations Manager to join our team. This exciting opportunity will see you take charge of all kitchen operations, driving innovation and excellence in every aspect of our culinary offerings.Duties and ResponsibilitiesLead and manage a team of kitchen professionals to deliver...