Senior Systems Engineer

2 weeks ago

Lenexa, United States nXio Full time

As a leading provider of IT consulting and managed services, we cater to the small-medium business market across all verticals ranging in size from 1-150 and those having anything from a local presence to a national one. Our team thrives in a dynamic, fast-paced environment, providing various technical services to clients with diverse needs. We value knowledge, agility, and a team-oriented approach.


Job Summary:

We seek a dynamic and skilled Senior Systems Engineer / Network Administrator with 3-5 years of experience in IT, particularly within an MSP or corporate helpdesk setting. This role involves high-level consulting, system and network troubleshooting, and robust interaction with both internal teams and clients.

Everyone is expected to be a multi-tech aware and capable individual and we focus on never having anyone be just the “printer guy.”


Responsibilities:

- Provide advanced support for end users and customer networks, including on-site visits and remote support.

- Engage in all phases of client projects: presales, planning, implementation, and escalated post-sales support.

- Troubleshoot and diagnose issues across Windows environments, networking, and associated technologies.

- Maintain and upgrade system and network installations and configurations.

- Develop documentation to enhance team efficiency and support junior staff.

- Communicate progress and issues to management and clients regularly.

- Manage tickets and deliver timely solutions, ensuring high levels of client satisfaction.

- Participate in training and certification as directed by management.

- Operate outside standard business hours as required for project needs and client support.


Required Qualifications:

- 3-5 years of relevant IT experience (ideally in an MSP environment)

- Strong troubleshooting, critical thinking, and multitasking skills.

- Excellent interpersonal and communication skills, including proper phone etiquette.

- Experience with network protocols, DNS, DHCP, VPN, and familiarity with Cisco and SonicWALL technologies.

- Understanding of Microsoft 365 Administration, Active Directory, and Group Policy.

- Experience with helpdesk and remote support tools, preferably ConnectWise or Autotask.

- Valid US driver's license with a clean driving record.


Preferred Qualifications:

- Industry certifications (e.g., Microsoft, SonicWall, Cisco).

- Experience with Hyper-V, Intune, and other advanced technologies.

- Previous consulting and client-facing experience.


Personal Attributes:

- A pronounced work ethic with a thirst for knowledge.

- Confidence and modesty in client and team interactions.

- Ability to work well within a team and independently.


Application Requirements:

- Send a current, sharp resume.

- Cover letter describing why you are the ideal candidate.

- Outline of your 5-year career vision.

- Ability to pass a background check.


What We Offer:

- A challenging role with exposure to a variety of technical scenarios.

- Opportunities for personal and professional growth.

- A collaborative and supportive work environment.

We look forward to welcoming a motivated and talented individual to our team who is eager to advance their career and make a significant impact on our operations and client satisfaction.


Job Type: Full-time


Expected hours: 40 per week


Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off


Compensation package:

  • Bonus opportunities
  • Hourly pay
  • Overtime pay
  • Yearly bonus
  • Yearly pay


Experience level:

  • 3 years - 5 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed


Experience:

  • Help desk: 3 years (Required)
  • Managed Service Provider (MSP): 3 years (Preferred)


Ability to Commute:

  • Lenexa, KS 66215 (Required)


Ability to Relocate:

  • Lenexa, KS 66215: Relocate before starting work (Required)


Work Location: In person

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