Regional Portfolio Supervisor

2 days ago

Lubbock, United States Stellar Family of Companies Full time

**Position is located in Lubbock, TX. Must be located in Lubbock or willing to relocate**


COMPANY OVERVIEW

The Stellar Family is a privately held real estate firm specializing in the multifamily industry. We operate a diversified family of companies focusing on Investment, Development, Construction and Management within the Multifamily Industry. We are a purpose driven organization characterized by passion and excellence.


We are committed to invest in property, while developing people, to serve others and make an impact that matters.


Our Core Values: Integrity, Attitude, Excellence and Growth


POSITION OVERVIEW

The purpose of the Regional Portfolio Supervisor position is to lead and coordinate the managerial operations and performance of a diverse portfolio of multifamily properties. The Regional Portfolio Supervisor’s responsibilities include the following:


PROCEDURES

Inter-Relationships: Able to interact professionally and respectfully with owners, corporate staff, venders, subcontractors and onsite staff.


Leadership:

  • Example – Be a positive example for others demonstrated by your attitude, knowledge, skills and treatment of others.
  • Communication – Communicate effectively with others through oral and written means.
  • Implementation / Inspection – Coordinate implementation of company policies, procedures and initiatives. Monitor and inspect property performance to insure compliance.
  • Accountability – After clearly communicating, effectively implementing and inspecting; hold associates accountable rewarding positive performance and addressing unacceptable performance.


Associates:

  • Hiring – Hire all new Property Managers and be a resource for Managers in assisting them with their personnel needs.
  • Training – Provide and coordinate training of on-site associates directly and through 3rd party resources.


Residents:

  • Customer Service Policies and Procedures – Insure on-site customer service policies and procedures comply with best practices.
  • Customer Complaints – Periodically receive customer complaints and coordinate addressing customer service issues.


Physical Plant:

  • Monitoring – Monitor through inspections the physical condition of each property.
  • Planning – Prepare plans to maintain and improve property physical conditions.
  • Overseeing – Coordinate implementation of physical plant plans and monitor to insure successful implementation.
  • Vendors/Contractors – Periodically work (directly or through the property manager) with vendors and contractors as needed negotiating services, products, pricing and terms as well as disputes.


Financial Management:

  • Planning – Prepare various operational plans which impact the property’s financial performance such as marketing and leasing plans, renewal plans, operational budgets and capital improvement budgets.
  • Monitoring – Monitor property performance against plans and budgets.
  • Trouble-shooting – Identify variances from stated objectives and address problem areas making necessary corrections where needed to achieve performance objectives.


Corporate Policy and Procedure:

  • Monitoring – Monitor and inspect property performance to insure compliance with company policies and procedures.
  • Enforcement – Hold personnel accountable to company policies, procedures and performance standards.
  • Innovation – Seek out industry best practice and pioneering innovation in all areas of work striving to continually improve company performance.


Business Development:

  • Identify, market to and solicit fee management business from prospective new clients


Reporting:

  • Director of Management Operations – Report directly to the Director of Management Operations
  • Company Ownership – Report regularly to company ownership.
  • 3rd Party Fee Clients – Report regularly to 3rd Party Fee Clients concerning their respective properties.


Teamwork:

  • Interact and work with other company departments such as other Portfolio Supervisors, accounting, HR, construction, acquisition and development personnel.


Personal:

  • Conduct oneself in a professional manor
  • Be a self-starter and self-directed
  • Be organized and thorough
  • Continuously improve


Travel Requirements:

  • 50% travel to nearby properties in Texas


Job Type: Full-time


Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule:

  • Monday to Friday


Experience:

  • Property management: 5 years (Preferred)


Willingness to travel:

  • 50% (Preferred)


Work Location: In person in Lubbock, Texas

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