Quality Specialist

SUMMARY

Assists in the implementation, application, and continual improvement of the Quality System in terms of ISO 9001:2015 compliance, lean concept, customer requirements and other regulatory requirements for PT business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Work closely with each department to define measure, analyze, and establish root cause(s) and implement permanent improvements which yield greater flexibility, lower costs, and improved customer satisfaction.

· Participates in the audits of field performance against system standard processes to identify and realize improvement opportunities both in terms of performance compliance and process suitability.

· Assists in the creation, maintenance, and enhancement of the Quality System documentation in accordance with ISO requirements and other regulatory bodies governing PT business (e.g. CTPAT) and internal business objectives.

· Generates reports that assess, diagnose, and measure established systems to meet customer needs and reduce variation.

· Assists the Training Coordinator and Team Leaders and performs work as an instructor on quality issues, as required.

· Participates in performing internal audits with the Internal Audits team, such as ISO compliance audits and Grid Process Walk audits.

· Compiles statistical data and writes narrative reports summarizing quality assurance findings as needed.

· Performs Document Control functions including, but not limited to the following: update, maintenance, distribution and archiving of controlled documents.

· Participates in the identification and implementation of continual improvement initiatives to enhance the performance of the position, other departments, and the company.

· Performs other related projects as assigned by Management or QA supervision.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – synthesizes complex information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Design – generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

Project Management – develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service – responds promptly to customer needs.

Oral Communication – speaks clearly and persuasively in positive or negative situations.

Written Communication – writes clearly and informatively.

Quality Management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Cost Consciousness – works within approved budget.

Diversity – demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Strategic Thinking – develops strategies to achieve organizational goals.

Motivation – sets and achieves challenging goals.

Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B.S.) from four-year college or university (Industrial Engineering degree preferred; or four years related experience and/or training; or equivalent combination of education and experience).

OPERATIONAL EXPERIENCE

The Quality Engineer should have two years operational experience including logistics; preferably international, quality, and customer service. Must have the ability to interact with different levels of the organization and customers in a professional and effective manner. Has the ability to recommend continuous improvement initiatives with consideration to cost savings and customer satisfaction.

CERTIFICATION

A certification as an Internal Auditor or Auditor Trainer or Lean Six Sigma Greenbelt preferred.

TRAVEL

Must be willing to travel as needed. May need to work longer than an eight-hour shift.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual English/Spanish preferred.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concept such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Excel to prepare reports and ability to analyze results using DMAIC concept. Must have working knowledge and ability to use all Microsoft Suite programs.

OTHER SKILLS

Ability to speak fluent English is required. Ability to speak fluent Spanish is desired. Must be a team worker and have the ability to train personnel. Must be self-motivated in initiating improvement projects.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk. The employee is frequently required to stand; sit and use hands to type, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and distance vision. Employees must be able to hear to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.