See more Collapse

IT Support Analysts

1 month ago

Savannah, United States The Connors Group Full time

We are seeking an experienced Retail IT Support Analyst with excellent customer service and technical skills to provide support to our clients growing business throughout North America.In this role, the Retail IT Support Analyst will review and provide support to different business channels including 400+ Retail locations, Omnichannel, Head Office and Distribution Centers. The successful candidate will use their technical experience to analyze incoming support tickets and provide first level resolution or work on escalating to appropriate partners in addressing issues. You will also take part on special projects such IT setups for new stores and special application or hardware projects as they arise. In this role, the candidate will work to improve IT processes by developing documentation and ensuring standard operation procedures can be established to ensure that we provide world-class support to our end-users and retail locations. This role is fully onsite in the Savannah, GA office.


What you can expect:

Responsibilities include, but not limited to the following:

  • Understand and support retail business processes and functionality focused but not limited to Point of Sale, Front and Backoffice application and systems.
  • As a retail business, flexibility to occasionally provide weekend, and holiday support will be necessary.
  • Manage equipment procurement, receiving, staging, asset tracking/management and allocation through equipment lifecycle.
  • Review and manage incoming support tickets to acceptable resolution.
  • Participate in and contribute to US and international IT related Retail projects and implementation support.
  • Handle workplace management requests from Head Office users.
  • Gather and document business requirements, processes changes and workflows
  • Integrate and implement new processes and solutions into existing system landscape
  • Support formal testing conducted by the business for system modifications and fixes
  • Manage and monitor system communication (interfaces)
  • Create/edit training documentation using a variety of media


Your profile:

  • Minimum Bachelor’s degree from an accredited college or university
  • 5 years' experience in similar roles
  • Able to interface with internal customer and IT Management to communicate complex ideas clearly
  • Able to grasp complex technical concepts quickly and produce detailed requirements documents
  • Experience with Oracle xStore POS or other POS systems, SAP Retail and Salesforce Commerce Cloud is a plus but not required
  • Experience with troubleshooting network (LAN/WAN/Wi-Fi) issues and escalate with providers as necessary
  • Microsoft 365, Intune, SCCM experience considered a plus
  • Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
  • Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
  • Able to occasionally travel internationally - valid passport required.
  • Excellent oral and written communication skills
  • Speaking other languages like German, Spanish or Portuguese is a plus.
  • Able to lift 50lbs
  • While we value experience and education in candidates, we also look beyond just the skill set and try to find

We have other current jobs related to this field that you can find below

  • IT Support Analyst

    2 weeks ago

    Savannah, United States Georgia Southern University Full time

    **About Us**: Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level...

  • Desktop Support Analyst

    1 week ago

    Savannah, United States Gulfstream Aerospace Corporation Full time

    **Desktop Support Analyst in GAC Savannah** **Unique Skills**: Problem Solving Communication skills **Education and Experience Requirements**: - Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology...

  • Desktop Support Analyst

    1 week ago

    Savannah, United States Gulfstream Aerospace Full time

    Desktop Support Analyst in GAC Savannah Unique Skills: Problem Solving  Communication skills Education and Experience Requirements Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology...

  • Desktop Support Analyst

    5 days ago

    Savannah, United States Gulfstream Full time

    Desktop Support Analyst in GAC Savannah Unique Skills: Problem Solving Communication skills Education and Experience Requirements Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly...

  • Tech Desk Support Analyst

    2 weeks ago

    Savannah, United States Citi Trends Full time

    Role: Tech Desk Support AnalystReports to: IS ManagerPositions Available: 2nd ShiftBased in: Savannah, GACITI TRENDS OVERVIEW:Citi Trends is a high-growth, publicly held retail brand with a fleet of 600+ Stores across 33 States. Our track record of delivering eight straight years of profitability coupled with no debt allows us to invest in people, systems,...

  • Tech Desk Support Analyst

    2 weeks ago

    Savannah, United States Citi Trends Full time

    Role: Tech Desk Support AnalystReports to: IS ManagerPositions Available: 2nd ShiftBased in: Savannah, GACITI TRENDS OVERVIEW:Citi Trends is a high-growth, publicly held retail brand with a fleet of 600+ Stores across 33 States. Our track record of delivering eight straight years of profitability coupled with no debt allows us to invest in people, systems,...

  • Tech Desk Support Analyst

    3 weeks ago

    Savannah, United States Citi Trends Full time

    Role: Tech Desk Support AnalystReports to: IS ManagerPositions Available: 2nd ShiftBased in: Savannah, GACITI TRENDS OVERVIEW:Citi Trends is a high-growth, publicly held retail brand with a fleet of 600+ Stores across 33 States. Our track record of delivering eight straight years of profitability coupled with no debt allows us to invest in people, systems,...

  • Business Support Analyst- Completions Engineering

    4 weeks ago

    Savannah, United States Gulfstream Full time

    Business Support Analyst- Completions Engineering in GAC Savannah Unique Skills: Experience with aircraft interior working teams preferred. Experince with data analysis and reporting preferred. Education and Experience Requirements Bachelor's Degree in Business Management or Administration, Computer Science, Technical Communication, Engineering, or related...

  • HR Systems Analyst

    2 months ago

    Savannah, United States Gulfstream Full time

    Under minimal supervision, researches, analyzes and maintains systems in support of human resource service delivery and projects. Provides super user administration and subject matter expert (SME) support on HR tools and systems. Job Description Prin Systems Analyst, Systems, HR, Analyst, Manufacturing, Technology

  • Financial Analyst

    2 months ago

    Savannah, United States Targeted Talent Full time

    Job DescriptionJob DescriptionJob Summary:The Financial Analyst will analyze past financial performance to predict future performance and to advise the company on its financial strategy.Duties/Responsibilities: Analyze business and financial data. Create financial models bases on analyses to support organizational decision making. Develop financial plans and...

  • Financial Analyst

    7 days ago

    Savannah, United States Targeted Talent Full time

    Job DescriptionJob DescriptionJob Summary:The Financial Analyst will analyze past financial performance to predict future performance and to advise the company on its financial strategy.Duties/Responsibilities: Analyze business and financial data. Create financial models bases on analyses to support organizational decision making. Develop financial plans and...

  • Financial Analyst

    2 months ago

    Savannah, United States Targeted Talent Full time

    Job DescriptionJob DescriptionJob Summary:The Financial Analyst will analyze past financial performance to predict future performance and to advise the company on its financial strategy.Duties/Responsibilities: Analyze business and financial data. Create financial models bases on analyses to support organizational decision making. Develop financial plans and...

  • Clinical Analyst II

    4 weeks ago

    Savannah, United States Engage Partners, Inc. Full time

    Clinical Analyst II  Savannah, GA (onsite)  System - Information Services  Full Time - Days Position Summary Focus is proactive to anticipate and meet user needs while adhering to regulatory requirements and the organization's Information Systems goalsThe Clinical Analyst II has excellent working knowledge of software applications that integrate with...

  • Financial Analyst

    2 months ago

    Savannah, United States Staff Financial Group Full time

    The Financial Analyst role in the FP&A department works with directors and senior leadership team members to provide financial insights and recommendations that help drive company strategy and decision-making. The Financial Analyst prepares monthly financial reviews with deep dive ad hoc analytics to explain root causes for large variances. This position...

  • Technical Analyst II

    4 weeks ago

    Savannah, Georgia, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join Memorial Health University Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsMemorial Health University Medical Center, offers a...

  • MES System Analyst

    5 days ago

    Savannah, United States Balance Staffing Company Full time

    At Balance Staffing you are more than a resume. Let us help you achieve your career dreams. All of our jobs pay weekly!We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES System AnalystIII.” The MES (Manufacturing Execution System) System Analyst III is pivotal in designing, developing, implementing, and maintaining MES...

  • MES System Analyst

    3 days ago

    Savannah, United States Balance Staffing Company Full time

    At Balance Staffing you are more than a resume. Let us help you achieve your career dreams. All of our jobs pay weekly!We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES System AnalystIII.” The MES (Manufacturing Execution System) System Analyst III is pivotal in designing, developing, implementing, and maintaining MES...

  • HR Systems Analyst

    3 weeks ago

    Savannah, United States Gulfstream Aerospace Corporation Full time

    **HR Systems Analyst in GAC Savannah** **Unique Skills**: Systems/Business Analyst and/or System Admin experience preferred. Experience working with HXM or HCM software and systems preferred. **Education and Experience Requirements**: - Bachelor's Degree in a related field or equivalent combination of education and experience sufficient to successfully...

  • Analyst Lead

    2 weeks ago

    Savannah, Georgia, United States Modern Government Solutions Full time

    TITLE: Analyst Lead - SIGINT/EW LOCATION: Savannah, GA; San Diego, CA CLEARANCE REQUIRED: Active DoD TS/SCI Clearance EMPLOYMENT TYPE: Full-time, On-site POSITION SUMMARY Modern Government Solutions (MGS) is seeking a SIGINT and Electronic Warfare (EW) Analyst Lead to teach, develop, maintain, and update SIGINT training materials and content to meet customer...

  • Cost Analyst

    2 weeks ago

    Savannah, United States Clayton Homes Full time

    Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From...