General Manager

2 weeks ago

Houma, United States BN Management Co Full time

Job Description: Hotel General Manager

Position Title: Hotel General Manager for Fairfield Inn & Suites


Job Summary: The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving business growth. This role requires strong leadership, strategic planning, and excellent communication skills to effectively manage hotel staff, guest services, finances, and overall hotel performance.

Key Responsibilities:

1. Leadership and Management:

Provide strategic direction and leadership to all hotel departments, including front office, housekeeping, food and beverage, sales, and maintenance.

  • Recruit, train, supervise, and evaluate hotel staff to ensure high performance and exceptional guest service.
  • Set performance goals, establish policies and procedures, and monitor adherence to standards.
  • Foster a positive work environment and promote teamwork and collaboration among staff members.

2. Guest Services:

  • Ensure exceptional guest experiences by maintaining high service standards and responding promptly to guest feedback and concerns.
  • Oversee the implementation of guest service programs, including check-in/check-out procedures, guest relations, and special requests.
  • Monitor guest satisfaction scores, reviews, and feedback to identify areas for improvement and implement corrective actions.

3. Operations Management:

  • Monitor and manage all hotel operations, including room availability, reservations, pricing, revenue management, and inventory control.
  • Collaborate with department heads to ensure efficient and effective operations, adherence to brand standards, and compliance with legal and safety regulations.
  • Develop and implement operational policies, procedures, and initiatives to optimize guest satisfaction, operational efficiency, and profitability.

4. Financial Management:

  • Develop and manage the hotel's annual budget, including revenue forecasts, expense control, and cost optimization.
  • Monitor financial performance and key performance indicators (KPIs), such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and profit margins.
  • Analyze financial reports, identify trends, and implement strategies to maximize revenue and minimize expenses.
  • Establish and maintain relationships with vendors, negotiate contracts, and ensure cost-effective procurement of goods and services.

5. Sales and Marketing:

  • Develop and execute sales and marketing strategies to drive business growth and achieve revenue targets.
  • Collaborate with the sales team to identify target markets, implement pricing strategies, and secure corporate accounts and group bookings.
  • Monitor market trends, competitor activities, and customer preferences to identify opportunities for promotional campaigns, packages, and partnerships.

6. Quality Assurance:

  • Ensure compliance with brand standards, quality assurance programs, and health and safety regulations.
  • Conduct regular inspections and audits to maintain high cleanliness, maintenance, and service standards.
  • Address and resolve customer complaints, service deficiencies, and operational issues promptly and effectively.
  • Qualifications and Skills:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred but not required. Master's degree is a plus.
  • Proven experience as a General Manager or in a senior leadership role within the hospitality industry.
  • Strong knowledge of hotel operations, revenue management, and industry trends.  Excellent leadership and team management skills, with the ability to motivate and inspire employees.
  • Exceptional customer service skills and a commitment to delivering outstanding guest experiences.
  • Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
  • Effective problem-solving and decision-making abilities in high-pressure situations.
  • Excellent communication and interpersonal skills to interact with guests, staff, and stakeholders.
  • Proficiency in hotel management systems, property management software, and Microsoft Office.
  • Ability to work flexible hours, including evenings, weekends, and holidays.


  • Note: The above job description is a general outline of the typical responsibilities and qualifications for a Hotel General Manager. Specific job requirements may vary depending on the hotel size, location and brand.

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