Desktop Support Technician

3 weeks ago


Seffner, United States Insight Global Full time

Title: Desktop Support

Location: Onsite 5x per week in Seffner, FL

Duration: 6 month contract to hire

Rate: Up to $25.00/hr


Must-haves

Entry level, 2-3 years' experience with hands on support

Must have or be in the process of obtaining an A+

Windows 11 environment

Experienced with Active Directory

Hardware and Software support

Office Suite Knowledge

Customer service focused personality, ability to follow instructions, positive attitude

Onsite, hands on desktop support

Basic networking experience

Able to lift 50+lbs


Plusses

Generic Plusses

Prior Experience with ServiceNow

Wireless troubleshooting support

Remote Support skills

Software Plusses

Active Directory

ServiceNow

Azure/Enrta ID

InTune

Citrix Cloud Monitoring

Citrix

One Note

One Drive

Microsoft Teams


Day-to-Day

Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.

Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers.

Maintain, analyze, troubleshoot, and repair computer systems and peripherals.

Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.

Participate on projects that require Tech Ops involvement.

Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.

Document changes of IT assets such as status and ownership.



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