Robotic Process Automation Consultant

3 weeks ago


O'Fallon, United States Talent Groups Full time

Role: RPA Tech Lead

Location: Remote

Fulltime


Key Responsibilities:

  • Lead the RPA Function: Act as the onshore technical lead while managing the offshore team. Oversee the development and roll-out of RPA capabilities using best practices tailored to the organization’s needs.
  • Support & Maintenance: Provide 24/7 RPA BOT support in collaboration with the offshore team, including BOT monitoring, remediation, bug fixing, and minor enhancements.
  • Incident Management: Triage and resolve incidents, problems, and service requests, with primary responsibility for major incidents. Provide Root Cause Analysis (RCA) for all incidents.
  • Process Automation Management: Track and manage process automations, ensuring optimal performance and business benefit.
  • Enhancements & Change Requests: Manage minor enhancements and changes under the production support team. Ensure timely execution of requests related to job monitoring, VDI management, certification maintenance, and password changes.
  • Offshore Coordination: Manage the Jira backlog, track productivity, and coordinate efforts with the offshore team to ensure smooth operations.
  • Documentation & Knowledge Sharing: Drive continuous improvement of existing bots and ensure proper documentation, SOPs, and a knowledge repository are maintained.
  • Governance & Reporting: Oversee governance processes, ensuring the effective execution of the Robotic Operating Model (ROM), and provide regular status reporting.


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