ServiceNow Business Analyst

2 days ago

Trenton, United States Rose International Full time

Date Posted: 01/02/2025

Hiring Organization: Rose International

Position Number: 476057

Job Title: ServiceNow Business Analyst

Job Location: Trenton, NJ, USA, 08625

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate($): 60.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: Business Analysis, ITIL, ServiceNow, Workflow Analysis

Nice To Have Skills/Attributes: Process Improvement, Workflow management

Job Description

*** Only qualified Service Management Business Analysis candidates currently located in the Trenton, NJ area will be considered due to the position requiring onsite presence***


Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with Client staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system. The resource will also be responsible for identifying reports, SLAs, and KPIs.


Required Education:

• Bachelor’s Degree or equivalent certification.


Required skills and Experience:

• Overall technical business analyst experience – 7 years

• Experience with Service Management (ServiceNow preferred or similar IT Service Management tools) – 2 years

• ServiceNow, FootPrints, or other ITSM tools experience – 2 years

• Experience in automating workflows in a Service Management application – 2 years

• Strong technical problem-solving skills experience – 2 years

• Experience communicating complex concepts to technical and non-technical stakeholders – 2 years

• Excellent effective communication skills, including listening, written, and verbal, are required

• Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment – 2 years


Desired skills and Experience:

• ITIL/Service Management – 2 years

• Knowledge of ServiceNow to automate workflow management – 1 year

• Process improvement experience – 1 year

• Ability to identify value-added steps and eliminate non-value-added steps in workflows – 1 year

• Experience identifying and establishing KPIs and reports – 1 year


ServiceNow Business Analyst Responsibilities:

• Meet with various parties involved in each process to document current activities

• Assess and determine if these activities can be streamlined

• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness

• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows'' automation effectively

• Currently, the Client is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool’s use to automate many existing workflows. Most workflows are paper-based, and those that are not are managed via email


Additional Information:

• Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line

• There is a strong likelihood of an extension


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

  • Rose International | ServiceNow Business Analyst NJ

    4 days ago

    trenton, United States Rose International Full time

    Date Posted: 01/02/2025 Hiring Organization: Rose International Position Number: 476057 Job Title: ServiceNow Business Analyst Job Location: Trenton, NJ, USA, 08625 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 12 Min Hourly Rate ($): 60.00 Max Hourly Rate ($): 70.00 Must Have Skills/Attributes: Business...

  • Technical Business Analyst

    24 hours ago

    Trenton, United States Software Technology Inc. Full time

    Role: Technical Business Analyst with ServiceNow expLocation: 1 John Fitch Plaza, 2nd Floor Trenton, NJ 08625Location: HybridDuration: Long Term ContractInterview Type: Both Phone and In PersonNotes:• Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line. Short Description:Looking for an...

  • Technical Business Analyst

    17 hours ago

    Trenton, United States Software Technology Inc. Full time

    Role: Technical Business Analyst with ServiceNow expLocation: 1 John Fitch Plaza, 2nd Floor Trenton, NJ 08625Location: HybridDuration: Long Term ContractInterview Type: Both Phone and In PersonNotes:• Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line. Short Description:Looking for an...

  • Business Analyst

    1 month ago

    Trenton, United States Saxon Global Full time

    Job Role : Business Analyst (692529) Location : Trenton-NJ (Hybrid) Duration : 12 + Months Contract and possibility of extension Client : State of NJ Rate : $73.00 an hr on c2c Required Experience : 10+ Years Job description: The Business Analyst will be working on the Information Architecture Strategy/ Departmental Data Lake project to document all...

  • PEGA Business Analyst

    1 month ago

    Trenton, United States Crescens Full time

    Job Title: PEGA Business Analyst Location: Trenton, NJ (Hybrid) Duration: 8 Months Contract Note: Hybrid role requiring contractor to work on-site 2Xs a week specifically Monday and Tuesday - no exceptions. Please submit LOCAL candidates. Excellent written and verbal communication required Summary: The ideal candidate will have experience as a business...

  • Business Process Analyst

    2 weeks ago

    Trenton, New Jersey, United States Crescens Full time

    Job Title: PEGA Business Analyst">About Crescens:">Crescens is a leading organization that delivers cutting-edge solutions to its clients. With a strong commitment to innovation, we strive to stay ahead of the curve in the ever-evolving landscape of technology.Compensation: The estimated annual salary for this position is $85,000-$110,000, based on industry...

  • Business Portfolio Analyst

    1 month ago

    Trenton, New Jersey, United States FirstEnergy Corp Full time

    About the RoleAs a Business Portfolio Analyst at FirstEnergy Corp, you will play a crucial role in driving business growth and improvement by conducting financial analysis, data interpretation, and information presentations to leadership teams.

  • Business Insights Analyst

    3 weeks ago

    Trenton, United States NJM Insurance Group Full time

    NJM Insurance Group's General Claims Intelligence & Analytics group is seeking a Business Insights Analyst. The Business Insights Analyst applies a strong understanding of data sources and associated business processes to provide management with research, analysis and insights in support of departmental strategies and goals.This position will perform...

  • Business Operations Analyst

    2 weeks ago

    Trenton, New Jersey, United States CAI Full time

    About CAICAI is a company that values its employees and provides them with opportunities for growth and development. We are seeking a highly skilled Business Analyst to join our team.

  • Business Systems Analyst

    2 weeks ago

    Trenton, New Jersey, United States Saxon Global Full time

    Job DescriptionSaxon Global is seeking a seasoned Business Systems Analyst to lead the Information Architecture Strategy/Departmental Data Lake project. The successful candidate will be responsible for documenting all requirements, use cases, and technical specifications, as well as establishing a data repository, developing a data catalog and classification...

  • Business Analyst for PolicyCenter Implementation

    1 week ago

    Trenton, New Jersey, United States Andre Global Full time

    About the RoleAndre Global is seeking a skilled Business Analyst to support the implementation of our PolicyCenter system. This role will focus on gathering and analyzing business processes and requirements, ensuring seamless software integration.

  • Business Systems Analyst

    1 month ago

    Trenton, New Jersey, United States Saxon Global Full time

    The Business Analyst will be working on the Information Architecture Strategy project to document all requirements, use cases, and technical specifications for the Departmental Data Lake.This project involves assessing all data sources in the Department of Labor and determining the feasibility of creating a Data Lake/ Data Hub for all data.Main...

  • Business Systems Analyst

    2 weeks ago

    Trenton, New Jersey, United States Oracle Full time

    **Job Overview**We are seeking a highly skilled Business Analyst to join our team in Jersey City, NJ, USA. As a Core Banking specialist, you will work on large payments modernization programs, Real Time Payments, Domestic & Cross Border payments & payments hub implementation projects.The ideal candidate will have 10+ years of experience in Core Banking and...

  • Business Analyst

    2 months ago

    trenton, United States FirstEnergy Corp Full time

    FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of...

  • Business Analyst

    1 month ago

    trenton, United States FirstEnergy Corp Full time

    FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of...

  • Business Intelligence Specialist

    1 week ago

    Trenton, New Jersey, United States Andre Global Full time

    Job DescriptionWe are seeking a highly experienced Business Intelligence Specialist to join our team at Andre Global. The ideal candidate will have at least 8+ years of experience with 5+ years of experience as a Guidewire Business Analyst.The role involves requirement gathering, analysis, and testing, with good exposure and expertise in Agile Methodology...

  • Agency Management Analyst Lead

    1 month ago

    Trenton, United States Inficare Full time

    Role:: Agency Management Analyst Lead (746538) Duration: 6 Months Work Hours: 8-4, 8:30-4:30, or 9-5 Work Location: 33 West State Street, 8th Floor, Trenton, NJ Lunch Period: ½hour NJTREAS-DPP Job description:- The Agency Management Analyst Lead will beresponsible for the providing primary project leadership/management of theoverall project and its...

  • Product Management Analyst

    2 months ago

    Trenton, United States NJM Insurance Group Full time

    NJM Insurance is hiring a Product Management Analyst (also known as a Business Insights Analyst, Associate) in our Product Management department. This role will work with various levels of management to support the development of a data-driven culture by empowering users through the use of data and analytics to drive business decisions by continuously...

  • Functional Analyst

    2 months ago

    Trenton, United States NJM Insurance Group Full time

    The Functional Analyst is responsible for gathering, analyzing and documenting business or system processes and requirements for NJM's applications. This role will work closely with all Project and Business team members throughout the project lifecycle. This role will assist in problem and solution scoping, will effectively communicate requirements and may...

  • Senior Business Analyst

    17 hours ago

    Trenton, United States TechProjects Full time

    Company DescriptionTechProjects is a rapidly growing System Integration (SI) and IT staffing company based in North Brunswick, NJ. We offer cost-effective IT solutions for Enterprise Digital Transformation, Data Intelligence & Automation, cloud upgrades, ERP, CRM, IT Security, and AI. Our services cater to a diverse range of commercial clients and government...