Field Engineer

1 month ago


New York, United States ACL Digital Full time

Title: Field Engineer

Location: Elmhurst, NY - Onsite

Duration: 12 Months Contract

Job Description:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

'-Provides service and customer support during field visits or dispatches.

-Diagnoses errors or technical problems and determines proper solutions.

-Produces timely and detailed service reports.

-Documents processes.

-Collects and analyzes performance data to provide technical assistance.

-Ties workflow to schedule

-Accurately documents solutions related to complex issues

-Creates workaround procedures when standard procedures have failed and ensures issues are resolved

-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

-Builds positive relationships with customers

-Ability to use a ladder


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