IT Customer Onboarding Specialist

3 weeks ago


Chevy Chase, United States Hornetsecurity Full time

You want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be perfect for you

We are looking to hire a motivated Customer Onboarding Specialist who wants to work with an amazing team and towards us becoming a market leader in the US

This is a full-time position that we are looking to fill as soon as possible, based out of our office in Chevy Chase, MD.

Your Job

  • You support our sales team in customer projects.
  • You ensure a successful onboarding process to our services for our customers.
  • You accompany the configuration steps of our services.
  • You hold presentations about the Hornetsecurity Services.
  • You participate in technical aspects of tenders.
  • You assist the support staff in dealing with complex issues.

Your Profile

  • You have an IT education and/or relevant industry certifications such as vendor qualifications.
  • You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
  • You have excellent communication skills and can present yourself competently and confidently to customers.
  • You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
  • You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.

Your Benefits

  • Personal and professional development opportunities.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Healthy work & life balance: 20 vacation days and 10 sick days.
  • Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Berlin).
  • Home-Office Option and flexible, trust-based working time.
  • Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
  • Medical care and Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.
  • Unlimited contracts – we’re looking for hornets to grow long-term with us.
  • Referral Bonus: we pay 1500€ for each referral who is successfully hired by us


Additional note

Hornetsecurity participates in the E-Verify program to confirm the employment eligibility of all newly hired employees in the United States.



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