tow fleet manger/ disptacher
3 weeks ago
Responsibilities
- Manage and coordinate the day-to-day operations of our tow fleet, including assigning drivers and dispatching vehicles
- Monitor and track the location of tow trucks and ensure they are dispatching to customer locations in a timely manner
- Communicate with customers and provide updates on estimated arrival times of tow trucks
- Handle customer inquiries and resolve any issues or concerns related to tow services
- Maintain accurate records of all tow truck activities, including mileage, fuel consumption, and service history
- Collaborate with other departments to ensure smooth workflow and customer satisfaction
- Implement and enforce safety protocols and procedures for tow fleet operations
- Manage driver schedules, performance, and training
- Stay updated on industry regulations and best practices related to tow truck operations
- Prior experience as a tow truck dispatcher or fleet manager is preferred
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to handle high-pressure situations and make quick decisions
- Knowledge of tow truck operations and familiarity with different types of tow trucks
- Proficient in using dispatch software and GPS tracking systems
- Understanding of relevant safety regulations and protocols
- Valid driver's license with a clean driving record
- Availability to work evenings, weekends, and on-call shifts as required
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