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Servicenow Architect

3 months ago

Charlotte, United States KPG99 INC Full time

Job Title: Servicenow Architect

Location: REMOTE

Duration: 6-12+ Months (Contract to hire)


Job Description:

Responsibilities

We seek a Senior ServiceNow Architect - HRSD to assist our customers’ business needs with HR system integration to the ServiceNow platform. This role will be a key member of the development Team, overseeing the implementation and technical strategy supporting the ServiceNow HRSD platform, associated processes, and external system integration. You will be responsible for developing a strong understanding of the project's technical guardrails and guiding the development teams toward best practices while understanding the business needs of the stakeholders and how the ServiceNow application will support those needs. This architect role will partner with development and IT partners to build, document, and test ServiceNow HRSD. You will also provide technical feedback to the development team on an ongoing basis.

The Senior ServiceNow Architect serves as a translator between technical teams and the client’s IT community to collect, clarify, analyze, and translate IT requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing a Scrum development framework. The Architect provides solution and implementation input to detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and CLIENT’s technology team, and participates in meetings with client and internal technical and operational teams as well as change mgmt.

This position will be working directly with IT stakeholders and the development team, serving in both lead developer and strategic architect roles, and must be able to communicate effectively via phone and web conferencing as all of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.


Required Experiences and Certifications

8+ years of experience implementing or architecting ServiceNow solutions

8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Certified in three or more additional mainline certifications, with preference for the following:

Certified Implementation Specialist (CIS) – Human Resources

CIS – Customer Service Management

CIS – IT Service Management

CIS – Discovery

CIS – Service Mapping

CIS – Application Portfolio Management

CIS – Software Asset Management

CIS – Hardware Asset Management

Must be able to obtain a Public Trust.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.


Valuable Skills for this Role

The ideal candidate will also have:

5+ years of working experience with ServiceNow modules like Service Portal, App Engine, SPM, and HR Service Delivery.

Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications.

Bachelor’s Degree in Computer Science, Engineering, Information Technology, or related field.

ServiceNow Certified Technical Architect

Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages

Excellence in designing and leading complex solutions and integrations

Excellent understanding of system architecture and design principles.

Excellent technical leadership skills and a hunger to take on additional responsibilities.

Excellent written and oral communication skills to deliver technical solutions simply and succinctly.

Exceptional problem-solving and critical thinking abilities

Excellent communication, presentation, and stakeholder management skills

Exceptional understanding of ServiceNow best practices and industry trends

Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery




Vishwa Dubey

Delivery Head

KPG99 Inc.

E: vishwa@kpgtech.com

3240 E State St EXT , Hamilton, NJ 08619