Systems Engineer

2 weeks ago


Norwalk, United States HealthGradeNetworks, LLC. Full time

HealthGradeNetworks, LLC strives toward being the long-term care field's "enterprise mobility experts" by providing nurse call, phone, wireless networking, and wander management solutions to clients across North America. HGN is searching for a Systems Engineer to join its growing team. This position will be responsible for planning, provisioning, and supporting HGN's solutions remotely and from its Norwalk Ohio headquarters.


Required experience and training

·      Associates Degree in Information Technology, Health Information Technology, Computer Sciences, or similar focus; or 3 years’ experience in the IT field. Certifications will be considered in lieu of experience.

·      2+ years of troubleshooting or supporting network systems. Desired skills: Ubuntu, Windows Server 2016+ administration, including software installation, web application support, and BackupExec configuration.

·      Experience with Asterisk and other VoIP PBX solutions. Desired skills: Asterisk CLI, FreePBX administration for SIP and T1/PRI trunks; Mitel MiVoice Office and Business administration a plus.


Desired experience

·      Experience working in healthcare setting, especially long-term care environments.

·      Experience with low voltage cabling, including network, CCTV, fire alarm, and access control installations.

·      Experience coaching, training, and assisting users of all skill levels on computer technology.


Role and responsibilities

·      Serve in Tier 2/3 role (dependent on experience) in Support team during working hours, and fulfilling after-hours rotation once a month.

·      Compile documentation for projects and quotes, including bill of materials, technical markups, and basic cost estimates.

·      Review and advise Operations team on opportunities to improve security and asset management procedures as they related to production systems.

·      Travel on-site for projects requiring overnight and out-of-state stays.


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