Training Specialist

2 days ago

Cumberland, United States Integrated Resources, Inc ( IRI ) Full time

Title: Training Specialist

Location: This role is hybrid in from home M/F and in office Tues/Weds/Thurs in Cumberland, RI.

Duration: 6+ months

Job Description:

  • Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Client Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience.
  • This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information.
  • The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures.
  • Additionally, this individual will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.
  • Organizes, develops, plans, and executes all facets of the Client Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
  • Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
  • Collaborates with operational and product teams to identify and solve gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs.
  • Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy.
  • Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
  • Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities.
  • Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience.
  • Build strong internal and external relationships to Product and share best practice insight.
  • Emergency and storm role commitment; a special assignment during storm events and other emergencies when the company needs to restore power or respond to other issues affecting customer service.

Education/ Experience:

  • Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
  • A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
  • Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
  • Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
  • A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software.


Preferred Qualifications:

  • Possesses knowledge and understanding of Client’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively.
  • Knowledge and understanding of customer experience and systems within a regulated environment.
  • Exposure to Rhode Island regulations and policies.

  • Training Specialist

    3 days ago

    Cumberland, United States Opusing LLC Full time

    Title : Training SpecialistLocation : Hybrid-Cumberland, RIDuration : 6+ months ContractPay- $38/hr on W2This role is hybrid in from home M/F and in office Tues/Weds/Thurs in Cumberland, RI. Job Summary Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and...

  • Agricultural Equipment Maintenance Specialist

    2 weeks ago

    Cumberland, Wisconsin, United States Seneca Foods Corporation Full time

    Agricultural Equipment Maintenance SpecialistSeneca Foods Corporation, a leading provider of packaged fruits and vegetables, is seeking an experienced Agricultural Equipment Maintenance Specialist to join its team in Cumberland, WI.Job OverviewWe offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as a...

  • Patient Support Specialist

    2 days ago

    Cumberland, Maryland, United States UPMC WESTERN MARYLAND HEALTH SERVICES, LLC Full time

    About the JobWe are seeking a Patient Support Specialist to join our team at UPMC Western Maryland Health Services, LLC.Key Responsibilities:Provide observation and direct patient care services as directed by registered nurses.Maintain an environment conducive to patient safety and recovery.Acquire and distribute supplies and equipment to facilitate patient...

  • Respiratory Care Specialist

    3 weeks ago

    Cumberland, Rhode Island, United States Lincare Holdings Full time

    Job Title: Respiratory Care SpecialistLincare Holdings is the largest supplier of respiratory and durable medical equipment in America. Our mission is to set the standard for excellence in delivering home healthcare services, enabling patients with chronic conditions to remain engaged in life with peace of mind.We are seeking a highly skilled Respiratory...

  • Healthcare Support Specialist

    2 weeks ago

    Cumberland, Wisconsin, United States CareerStaff Unlimited Full time

    Establish a fulfilling career as a skilled Healthcare Support Specialist with CareerStaff Unlimited in the vibrant city of Bethlehem, PA.About the OpportunityWe are seeking dedicated and compassionate individuals to join our team as Healthcare Support Specialists. This rewarding role will provide you with the opportunity to make a meaningful difference in...

  • Family Services Specialist I or II

    7 months ago

    Cumberland, United States Commonwealth of Virginia Full time

    Hiring Range: $36,993 to Commensurate based on experience Full Time or Part Time: Full Time Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/’Adoption, Child...

  • Solar Customer Support Specialist

    4 weeks ago

    Cumberland, United States TALENT Software Services Full time

    Are you an experienced Solar Customer Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Solar Customer Support Specialist to work at their company in Cumberland, RI.Primary Responsibilities/Accountabilities:The Solar Customer Support Specialist oversees stakeholder...

  • Senior Nursing Care Specialist

    3 weeks ago

    Cumberland, Wisconsin, United States CareerStaff Unlimited Full time

    Compelling Opportunity for a Senior Nursing Care SpecialistCareerStaff Unlimited is proud to present an exciting opportunity for a dedicated and compassionate Senior Nursing Care Specialist to join our esteemed team of healthcare professionals. This role offers a unique chance to make a meaningful difference in the lives of patients while fostering a...

  • Respiratory Care Specialist

    2 weeks ago

    Cumberland, Rhode Island, United States Lincare Holdings Full time

    Job Summary:Lincare Holdings is a leading provider of respiratory and durable medical equipment, dedicated to delivering exceptional care in the comfort of patients' homes. We are currently seeking a skilled Respiratory Care Specialist to join our team.Responsibilities:Setup, operate, and educate patients on home medical equipment, including ventilators,...

  • Healthcare Support Specialist

    6 days ago

    Cumberland, Wisconsin, United States CareerStaff Unlimited Full time

    Explore a fulfilling opportunity as a Healthcare Support Specialist with CareerStaff Unlimited, an industry leader in healthcare staffing and workforce solutions. With over 30 years of experience, we connect clients with talented professionals to deliver exceptional patient care.Compensation and BenefitsAs a valued member of our team, you can expect:A...

  • Clinical Care Specialist

    3 days ago

    Cumberland, Maryland, United States UPMC Full time

    About the PositionWe are seeking a highly skilled Clinical Care Specialist to join our team at UPMC Western Maryland. This is an exciting opportunity for a dedicated and compassionate healthcare professional to provide exceptional care and support to our patients.Key ResponsibilitiesWork collaboratively with a multidisciplinary team of healthcare...

  • Clinical Pharmacist Specialist

    2 weeks ago

    Cumberland, United States UPMC Full time

    Join Our Team of Life Changers as a Clinical Pharmacist Specialist! Are you passionate about providing safe, effective, and efficient medication management? Do you thrive in a collaborative, patient-centered environment? If so, we have the perfect opportunity for you! About the Role: As a Clinical Pharmacist Specialist, you will be at the forefront of...

  • Patient Care Specialist

    2 weeks ago

    Cumberland, Maryland, United States UPMC Full time

    Job OverviewWe are seeking a skilled Patient Care Specialist to join our team at UPMC Western MD. As a key member of our Clinical Resource Team, you will have the opportunity to make a meaningful impact in the lives of our patients and their families.About the RoleThis is an exciting opportunity for a Licensed Practical Nurse (LPN) to take on a challenging...

  • Diesel Technician Specialist

    2 weeks ago

    Cumberland, Maryland, United States Loves Travel Stops & Country Store Full time

    Join a dynamic team at Loves Travel Stops & Country Stores, where you'll play a vital role in ensuring the smooth operation of our diesel service bays. As a Diesel Technician Specialist, you will be responsible for troubleshooting and repairing light mechanical issues on diesel engines, electrical systems, suspensions, A/C, and engine components.Key...

  • RN Infection Prevention Specialist

    3 days ago

    Cumberland, Maryland, United States Complete Care at Dawnview Full time

    OverviewWe are seeking a dedicated and skilled Registered Nurse to join our team at Complete Care at Dawnview. As an RN Infection Prevention Specialist, you will play a crucial role in developing and implementing strategies to prevent and control infections within our long-term care facility.Salary$75,000 - $90,000 per year, depending on experience.About the...

  • Clinical Pharmacist Specialist

    1 month ago

    Cumberland, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionJoin Our Team of Life Changers as a Clinical Pharmacist Specialist! Are you passionate about providing safe, effective, and efficient medication management? Do you thrive in a collaborative, patient-centered environment? If so, we have the perfect opportunity for you! About the Role: As a Clinical Pharmacist Specialist, you will be at the...

  • Clinical Pharmacist Specialist

    1 month ago

    Cumberland, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionJoin Our Team of Life Changers as a Clinical Pharmacist Specialist!Are you passionate about providing safe, effective, and efficient medication management? Do you thrive in a collaborative, patient-centered environment? If so, we have the perfect opportunity for you!About the Role:As a Clinical Pharmacist Specialist, you will be at the...

  • Travel Therapist Specialist

    2 weeks ago

    Cumberland, Maryland, United States Go Healthcare Full time

    Go Healthcare is currently seeking a highly skilled Travel Speech Language Pathologist to join our esteemed team in Cumberland, Maryland.About the PositionJob Title: Travel Therapist SpecialistLocation: Cumberland, MarylandThis 13-week assignment offers a unique opportunity to provide exceptional patient care and develop your professional skills in a dynamic...

  • Compassionate Behavioral Health Specialist

    7 days ago

    New Cumberland, Pennsylvania, United States PennState Health Full time

    About the RoleWe are seeking a skilled Compassionate Behavioral Health Specialist to join our team at Penn State Health. This is an exceptional opportunity to make a meaningful impact in the lives of our patients and their families.About UsPenn State Health is a leading healthcare provider in central Pennsylvania, serving 29 counties with a commitment to...

  • Customer Service Specialists

    4 months ago

    New Cumberland, United States Bath Fitter Full time

    Are you looking to start a new career? Bath Saver, dba Bath Fitter is looking for Customer Service Specialists to start immediately! This is your opportunity to work with the nation's largest home improvement company. Click here to learn more about us. Job Responsibilities & Description for Customer Service Specialists: Assist customers with any...