IT Trainer

Key Responsibilities

Training Delivery

• Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff on firm-specific IT tools and systems (e.g., document management systems, e-billing platforms, case management tools).
• Develop and execute onboarding training programs for new hires.
• Offer refresher and advanced courses to meet the evolving needs of staff and the firm.

Content Development

• Create and maintain comprehensive training materials, including user guides, quick reference sheets, and video tutorials.
• Customize training content to address the unique workflows and requirements of legal professionals.

Technical Support for Training

• Assist with troubleshooting technical issues during training sessions.
• Collaborate with the IT support team to identify and resolve user challenges related to IT systems.

Feedback and Improvement

• Gather and analyze participant feedback to continuously enhance training programs.
• Stay updated on emerging legal technology trends and recommend new training initiatives.

Collaboration

• Partner with other departments, including HR and IT, to coordinate training schedules and resources.
• Work with software vendors and internal teams to understand system updates and translate them into actionable training plans.

Qualifications

Required Skills

• Proven experience as an IT Trainer, preferably in a law firm or legal environment.
• Strong knowledge of legal software such as iManage, NetDocuments, Clio, Relativity, or comparable platforms.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including advanced features relevant to legal use.
• Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in conducting virtual training using platforms like Zoom, Teams, or Webex.

Preferred Qualifications

• Bachelor’s degree in IT, Education, or a related field (or equivalent work experience).
• Certifications in instructional design or training (e.g., ATD, CompTIA CTT+).
• Knowledge of cybersecurity best practices as applied in the legal field.
• Experience working with litigation support or e-discovery tools.

Soft Skills

• Strong interpersonal and organizational skills.
• Ability to manage multiple training sessions and projects simultaneously.
• Problem-solving mindset and patience when assisting users with varying levels of technical proficiency.