Medical Case Manager

2 weeks ago

Nashville, United States swipejobs Full time

JOB DESCRIPTION:

The Hospital Case Management Education Implementation Coordinator (IC) will ensure hospital case management technology and process is effectively integrated into hospital operations, enhancing patient care, streamlining workflows, and improving overall efficiency. Will regularly engage with clinical staff as a subject matter expert to ensure they have appropriate access and proficient in using the software system's functionality. This role is workflow and system expert who will support the facility/market during implementation and go-live periods. This position requires a detailed understanding of system functionality/familiarity with facility case managing clinical workflow. This team member will be responsible for ensuring completion of pre-go live tasks including assisting with communications, coordinating implementation initiatives at the facility, and supporting training and troubleshooting pre and post go-live. This role should expect to travel to multiple HCA facilities, with the majority of their time spent in patient care units.

Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.


RESPONSIBILITIES:

  • Apply knowledge of software and workflow during go-live & implementation independently and without direct supervision.
  • Provide support to Case Management Staff, Preceptors, and the Case Management Director, ensuring they have appropriate access and can demonstrate efficient use of the software.
  • Perform initial troubleshooting during go-live and ensure system stability, serving as the point of contact for all associated software issues.
  • Promptly escalate any access or software issues to avoid delays in colleagues' ability to access and work in the system
  • Ensure a standardized and consistent approach relating to education delivery.
  • Participates in writing/reviewing communications for all team members to ensure comprehensive understanding of needs, expectations, and requirements.
  • Evaluate the effectiveness of the implementation strategy and propose modifications of materials as needed.
  • Participate in initial kickoff and work in close coordination with corporate, division, and facility leadership.
  • Assess the lessons learned from each phase of implementation and integrate these insights into subsequent phases.
  • Organize and support onboarding of new resources and team members during the implementation period.
  • Coordinate with the Implementation team to ensure all facility case management staff and shifts have necessary go-live support.


#cspro

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