Senior Desktop Engineer

2 weeks ago

Herndon, United States Deltek Full time

We are seeking a highly skilled and experienced Senior Desktop Systems Engineer (L3) to join our IT team. The ideal candidate will have a strong background in managing Windows and macOS infrastructure within an enterprise environment. This role requires a proactive professional with at least 8 years of experience who can provide advanced support, troubleshoot complex issues, and manage desktop infrastructure to ensure optimal performance and security across the organization.


Infrastructure Management:

  • Design, implement, and manage Windows and macOS desktop environments.
  • Manage on-premises Active Directory (AD) and Azure Active Directory (AAD) integrations, ensuring seamless identity and access management.
  • Ensure high availability, security, and performance of desktop systems.
  • Perform software distribution, patch management, and compliance monitoring.
  • Collaborate with various OEM vendors to ensure hardware compatibility and support for desktop systems.

Advanced Support and Troubleshooting:

  • Provide L3 support for Windows and macOS desktop environments, resolving escalated incidents and problems.
  • Conduct root cause analysis on recurring issues, recommending and implementing long-term solutions.
  • Collaborate with IT teams to resolve complex technical issues related to desktop systems and applications.

Workstation Imaging and Deployment:

  • Create, maintain, and deploy standardized workstation images for Windows and macOS using SCCM, Microsoft Autopilot, and other enterprise tools.
  • Collaborate with OEM vendors to ensure the latest drivers and updates are included in workstation images.
  • Develop and maintain processes for efficient provisioning, including hardware configuration and imaging, to streamline device setup for end-users.

Endpoint Security and Compliance:

  • Manage endpoint security solutions, including antivirus, encryption, and data loss prevention on Windows and macOS platforms.
  • Ensure compliance with organizational policies, especially related to software updates, patch management, and security standards.
  • Monitor and maintain compliance with the organization's standard patch compliance rate of 95% and above.

Cloud and Identity Management:

  • Administer Azure AD, ensuring proper role-based access control and compliance with security standards.
  • Support and manage Office 365 services, including user provisioning, license management, and troubleshooting of productivity tools.
  • Integrate and support on-premises AD with cloud-based services for a hybrid infrastructure.
  • Manage hardware refresh cycles, ensuring that all assets are up-to-date and compliant with enterprise standards.

Automation and Scripting:

  • Develop and maintain automation scripts for desktop deployment, software distribution, and patch management using PowerShell, Bash, or other scripting tools.
  • Automate repetitive tasks to enhance efficiency and reduce manual intervention in daily operations.

Software Deployment and Configuration Management:

  • Deploy, configure, and manage desktop software using tools like SCCM, JAMF, and other enterprise management platforms.
  • Monitor and troubleshoot software distribution issues, ensuring successful deployments across the enterprise.

Asset and Inventory Management:

  • Manage hardware refresh cycles, ensuring that all assets are up-to-date and compliant with enterprise standards.

Project Implementation:

  • Participate in desktop-related projects, including new deployments, upgrades, and migrations.
  • Collaborate with cross-functional teams to ensure successful project execution.

Documentation:

  • Maintain up-to-date documentation for desktop systems, processes, and procedures.
  • Create knowledge base articles to assist with troubleshooting and problem resolution.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Minimum of 8 years of experience in desktop systems engineering, with a focus on enterprise Windows and macOS environments.
  • Expert knowledge of Windows and macOS operating systems, including deployment, configuration, and troubleshooting.
  • Strong experience with on-premises Active Directory, DNS, Azure Active Directory, and Office 365.
  • Proficiency with desktop management tools such as Microsoft SCCM, Intune, JAMF, or similar platforms.
  • Strong scripting skills with PowerShell, Bash, or similar for automation and process improvement.
  • Experience with endpoint security solutions and a strong understanding of cybersecurity best practices.
  • Excellent problem-solving skills and the ability to work independently or as part of a team.
  • Strong interpersonal and communication skills, with a customer-oriented mindset.
  • US Citizenship is Required for this role.


Preferred Qualifications:

  • Certifications in Microsoft (e.g., MCSE, MCSA), Apple Certified Support Professional (ACSP), or related technologies.
  • Familiarity with ITIL best practices and IT service management (ITSM) tools.
  • Experience with virtualization technologies, such as AWS, Azure, VMware or Hyper-V.

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